This week, our 5 for Friday features Steve Kawulok, Managing Director of SVN | Denver Commercial, LLC in Colorado. Steve specializes in industrial, land, and multifamily/apartment property sectors.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Schedule education into your weekly routine – never stop learning and building your skill set.
2. What does the SVN Difference mean to you?
The SVN collaborative environment is a culture that supports our clients and our firm.
3. What inspired you to open or join an SVN franchise?
I experienced the culture of sharing and professionalism at an SVN national conference I was invited to prior to joining the SVN team.
4. What was your most memorable deal and why?
I helped a county health district integrate three different services into a much more efficient facility, which benefited the community and the health care providers.
5. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
I like Rod Santomassimo’s book “Brokers Who Dominate” because it talks about creating a presence in the marketplace. I also remind our brokers that SVN itself offers over 500 hours of great educational opportunities throughout the year!
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Jay Hintze, Executive Director of SVN | Hintze Commercial Real Estate in West Allis, Wisconsin. Jay specializes in acquisition and disposition of commercial and investment properties, development of senior housing, acquisition and disposition of REO properties, and the municipal interaction between the real estate community and local elected officials throughout southeastern Wisconsin.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Study and learn about the advantages you have with the SVN trainings and SVN platforms.
2. What does the SVN Difference mean to you?
Collaboration across the full spectrum of the SVN Network, which allows us the ability to provide the highest level of sound advice to our clients.
3. What inspired you to open an SVN franchise?
I was looking for a National Platform which allowed me to find real estate across state lines and had the educational system that allowed me to grow as a commercial Advisor.
4. What was your most memorable deal and why?
I had a local client that had a large medical office building to sell. My client did not think I had the skill set to sell, nor the ability to reach national buyers. I reached out to the medical office council chair in Florida and our joint presentation got us the listing. The Monday Sales call reached a Buyer’s Broker in Boston and he called a client in Reno, Nevada and we sold the building for over $32,000,000. Without the SVN national network I would not have gotten either the listing or the sale.
5. What is a fun fact to share about yourself?
My commercial real estate career started while I was the Mayor of Glendale, WI. We converted a 1954 era suburban shopping mall into a $345,000,000 outdoor mall called Bay Shore Mall.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Gregory G. Ogin, CCIM, CPM, Managing Director of SVN | Clark Commercial Group based out of Kailua Kona, HI. Greg’s industry specialties include corporate real estate, golf and resorts, hospitality, restaurant, land and development, multifamily, office and industrial, among many others.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Work hard, work early and get involved in government. Make sure you enjoy life.
2. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
Books recommended by the SVN | Elite training program are invaluable.
3. What inspired you to open or join an SVN franchise?
I wanted to provide better services to our clients, while also staying competitive. SVN provided me with the resources to do this.
4. What was your most memorable deal and why?
The Coconut Grove Marketplace sale of $21 million. I was fired twice from this property due to change of ownership, but I stayed involved. The new owners realized we knew the property and market better than any other national firm.
5. What does the SVN Difference mean to you?
It’s a wonderful support system, my mentors have been fantastic.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Chris Blankenship, Managing Director of SVN | Norris Commercial Group. The Texas-based brokerage conducts business in San Antonio, New Braunfels, Seguin and San Marcos. Chris’s product specialties include corporate real estate, land and development, hospitality, industrial and self-storage, among many others.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Avoid the problem many advisors start out with—no business plan and no mentor to help accelerate the transition into commercial real estate. This business takes time to generate deal flow. Be effective and thoughtful with your purpose while building your business.
2.What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
Check out Audible. Many of us commute to work, and we can use the time to our advantage by listening to books. Build a list of books that will enrich your professional and personal journey. For the books you love, buy the hardcopy and record important concepts.
3. What inspired you to open or join an SVN franchise?
I attended an SVN Conference as a guest with two colleagues in 2011. We were looking for a brand that represented our business. We signed up one week later.
4. What does the SVN Difference mean to you?
One word, family. SVN is a group of professionals who collaborate across borders. I’ve always found my colleagues willing to engage and help.
5. What was your most memorable deal and why?
A family partition suite on a large land tract, a deal that required perseverance. I worked with a full price offer from a capable seller—which is usually a joy—but endured eight months of “no” in various forms. Getting to the closing table and ending the emotional process for the seller was a reward in itself.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Tomi Jo Lynch, Managing Director at SVN | Gold Dust Commercial Associates, based out of Nevada. Tomi Jo specializes in industrial properties with a focus on landlord representation throughout Northern Nevada.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Have three to six months of savings and be prepared to work 10-12 hours each day. Get to know your colleagues inside and outside of SVN, and make sure they know you.
2. What does the SVN Difference mean to you?
Working for a company where “everyone knows your name.” It is increased value for our clients, collaboration with our peers, and a deep commitment to our core covenants.
3. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
Join an accountability group, either in your office through a Vital Factor Team, with an outside organization like Entrepreneurs’ Organization or Vistage, or with a one-on-one business coach. Having a team of peers to hold you accountable is imperative. Don’t forget to read your local paper and trade publications; you can’t be an expert in your market if you don’t know what’s happening in your community.
4. What was your most memorable deal and why?
They’re all memorable, but the first medical marijuana grow facility and dispensary in Nevada provided a whole new set of challenges. That’s the great thing about commercial real estate – no two days or deals are ever the same.
5. What’s a fun fact about yourself?
I am training to climb Mt. Kilimanjaro in four months.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Cameron Irons, Managing Director of SVN | Vanguard based out of Orange County, Calif. Cameron’s CRE product specialties include industrial, land and development, medical office, multifamily, office, property management, restaurant, retail and single tenant investment.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Create a minimum 60-hour workweek schedule that includes more than 250 cold calls. Focus on creating relationships when you make calls, don’t just sell. Always keep a minimum of 15 prospects in your pipeline and specialize in the usage of CRM software.
2. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
Read “The E-Myth Revisited: Why Small Businesses Don’t Work and What to Do About It” by Michael E. Gerber, and “Procrastinate on Purpose: 5 Permissions to Multiply Your Time” by Rory Vaden. Participate in the SVN Elite training program for Managing Directors.
3. What inspired you to open or join an SVN franchise?
After 15 years of running my own boutique firm, I decided I needed a national brand to get better listings. SVN offered the best platform and helped me relaunch my brokerage business with a profitable full-service model to create enterprise value. The SVN culture is great and inspires me to recruit every day.
4. What was your most memorable deal and why?
I sold my exchange client a large multi-family portfolio in San Diego 15 years ago. The property was listed by a brokerage known for not cooperating. I found out about it from the listing agent before he released it to their office. The deal was difficult and died a thousand deaths before closing successfully. I became friends with the listing agent and he was an integral part of the opening team for our new SVN office in San Diego this year.
5. What’s a fun fact about yourself?
I am the Chairman of the Orange County Planning Commission. I also love sport fishing and once I reach my goals, my reward is a boat.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Deborah Skeans, CCIM, MAI, Managing Director and Senior Advisor for SVN Imperial Realty in Allentown, PA. Debby’s industry specialties include distressed assets, industrial, land, development, medical offices, multifamily residences and property management.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Be prepared to work hard. Concentrate on creating meaningful relationships and become an expert in a specialty or small geographic area. Get CCIM certified and work the SVN plan.
2. What does the SVN Difference mean to you?
A better and stronger culture. SVN is a national (and growing international) brand with the tools needed to serve our clients.
3. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
CCIM education and active involvement within the industry.
4. What inspired you to open or join an SVN franchise?
The desire to stay independent but have the benefit of a national brand.
5. What was your most memorable deal and why?
A $37 million land deal with a local hospital network, which followed an $11.8 million deal. The deal gave the network almost 509 acres of land to create one of the finest medical complexes in the Northeast and improve access to medical care in our communities.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Michael Thanasouras, Managing Director at SVN | Chicago Commercial working throughout the Chicago market area.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Learn a market and a product type, try to walk through an area, and get on the phone!
2. What does the SVN Difference mean to you?
Doing the right thing for our clients by maximizing their property’s exposure within the market and getting them the best deal.
3. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
S4G is the best place to start. I also recommend Google Alerts, and register for local real estate news that gets pushed out to you daily!
4. What inspired you to open or join an SVN franchise?
I joined SVN in 2008 to help conduct more investment transactions. It took a couple years due to market conditions, but we knew the route would help us expand. Learning from our peers allows us to accelerate rapidly.
5. What was your most memorable deal and why?
A small commercial condo. The buyer was unrepresented at first, then ended up with a broker. We paid the co-op broker without question. I got the leasing and he offered me the property management, too.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Walt Arnold, CCIM, SIOR, Managing Director at SVN | Walt Arnold Commercial Brokerage, Inc. in Albuquerque, New Mexico, specializing in the industrial and office property sector.
1. What advice would you provide to an aspiring advisor who is new to the industry?
Immerse yourself in commercial real estate and use the tools at SVN to jumpstart your business. Complete the System for Growth (S4G), go to Jumpstart, and study My.SVN.com. Get involved in Product Councils, join your local CRE board, learn from the brokers in your office, meet regularly with a mentor, build a database- this list could go on and on. This business is about relationships. A new-to-business broker must build relationships fast, ask the right questions, and use SVN as a resource to gain reputation and exposure.
2. What inspired you to open or join an SVN franchise?
I joined SVN to be a part of a national (now international) company with a platform. SVN has the ability, tools and resources to compete for and win assignments. I am thankful to be a part of an organization that continues to improve and pursue excellence.
3. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
Certified Commercial Investment Member (CCIM) designation is definitely worth pursuing. The websites of NAIOP, CCIM, SIOR, ULI, and IREM are helpful. Read blogs and books within your product specialty. Google alerts are excellent. Audiobooks on CRE and selling also offer a convenient approach to learning in our busy worlds.
4. What was your most memorable deal and why?
Whether it’s a client buying an investment property or purchasing an asset for their business, our success as CRE Brokers is helping people with CRE transactions and providing “Best in Class” service and advice. That’s always memorable.
5. What’s a fun fact about yourself?
I had a career in the NFL for eight years and I was a two-sport athlete in college. I played football and baseball all four years at the University of New Mexico. Oh, and “Breaking Bad” used my home several times while filming in Albuquerque!
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday feature highlights John Rickert, CCIM, Executive Managing Director at SVN | RICORE Investment Management, Inc., based out of Cincinnati, Ohio. John specializes in a number of property sectors including distressed assets, hospitality, institutional capital markets and corporate real estate, among others, throughout the Ohio and Kentucky markets.
1. What advice would you provide an aspiring advisor who is new to the industry?
Select a brokerage that provides formal training, offers a mentor program, uses state-of-the-art market data sources and has access to a contact information management system. Also, be prepared to live lean for 12 to 24 months while you learn and build your practice.
2. What does the SVN Difference mean to you?
In a phrase, “Compensated Cooperation.” The best brokers create a competitive environment for our clients’ assets. SVN immediately promotes our listings to the entire brokerage community in addition to our pool of clients. We involve the entire market to generate more offers. Our clients select the offer that most closely meets their goals. This includes not only the best price, but also the most favorable terms.
3. What learning tools would you recommend to your colleagues to further their knowledge and enhance their careers?
SVN’s System for Growth is a great place to learn how to operate as a sales agent and independent contractor. If I could redo the early part of my career, I would earn the CCIM designation much earlier.
4. What inspired you to open or join an SVN franchise?
This answer sounds trite, but I joined because of the culture. When I was doing my due diligence, I attended an SVN national conference and discussed the brand with existing franchisees and SVN executives. People were candid and honest with me, which was particularly important because we were still in the throes of the Great Recession and good news was hard to find. SVN | RICORE is enjoying its seventh year as a franchisee and our business has grown in many ways. I still look forward to the conferences because the people that attend are now my friends, in addition to being my national business network.
5. What’s a fun fact about yourself?
My first job after college was as a United States Army Officer and a helicopter pilot.
Are you ready to experience the SVN Difference? Check out our Careers page here.
This week, our 5 for Friday features Chad Gleason, CCIM, Executive Managing Director of SVN Raven in the Seattle Metro area. Chad specializes in corporate real estate, and the industrial, office and self-storage property sectors.
1.What advice would you provide to an aspiring advisor who is new to the industry?
Commit to proper training, SVN Elite and CCIM are great starting blocks. I also suggest getting yourself a trainer/mentor or business coach. Nothing beats third party accountability.
2.What does the SVN Difference mean to you?
In short, authenticity, integrity, character and responsibility all day every day even in the face of adversity. It’s more traditional in my elevator speech, “SVN delivers best in class commercial real estate services to small, mid-size and large clients in every market across the United States with a unique focus on leveraging openness, transparency, and collaboration to drive superior results for our clients.”
3.What inspired you to open or join an SVN franchise?
I wanted a CRE company that had a strong culture and was up-to-date with technology that fit well with my personality. I also wanted the freedom to be creative in how I run my business, but I also wanted the support from a national, and now global platform. Once I met the people, I knew right away that I was a fit and I plan to be for a long time.
4.What was your most memorable deal and why?
You must be talking about the one that never closed! Two years and no deal on that project, but as it turns out, we are working on many other projects with that owner from leasing other potential sales, and consulting. Not every deal will close, but if you do the right thing for your client, then the good ones support you and drive business back to you.
5.What’s a fun fact about yourself?
I studied Forest Engineering at University (Fancy Forest Ranger).
Are you ready to experience the SVN Difference? Check out our Careers page here.
1. What is your geographic market and product specialty?
The SELL with STASH Multi-Family Investment Sales Team (STASH) specializes in market rate apartments in Cincinnati, Dayton, Columbus, and into Northern Kentucky. We focus on Multi-Family Investment properties, with active prospecting on properties of 50 units or more, those likely to have at least a $1,000,000 value.
2. What is your latest best practice tip that you can share?
What gets measured gets improved; being in touch with people, if we’re not on the phone as a broker, we’re not doing a job. We strive to have 50 conversations a week and often far exceed that.
Another best practice is building and having a team. My success is our success, and without my colleagues, Sherief Gouda and Nathan Murphy, I wouldn’t be where I am today. Together we can truly get more done than any one of us could on our own. Previously, when I would be out of the office everything would stop, now we always have someone in the office to cover phone calls and handling of client issues. The team is the source of our success.
3. What does the SVN Difference mean to you?
The SVN difference to me means getting new listings out to market in record time with high quality marketing material, to the largest pool of market participants, be it buyers directly or co-op brokers.
4. What business book, blog, or website do you like to recommend to your colleagues?
1. What is your geographic market and product specialty?
My geographic market extends from West Palm Beach to Port Saint Lucie, Florida. My product specialties include sales and leasing of Office, Industrial, Multifamily and Retail properties. I also handle national portfolio acquisitions for PI groups and family offices including Student Housing, Hotel and Multifamily.
2. What’s your latest best practice tip that you can share?
Two words – Business Development. That means going the extra distance and helping buyers/sellers with local contacts in banking, land planning and business development agencies. Being the buyer or sellers “go-to guy” has provided me with sustainability through referrals.
3. What’s been the biggest change over on how you run your business in the past decade?
The biggest challenge for me has been diversifying and adapting to market changes and client needs without going too far out of my lane and/or getting distracted.
4. What business book do you like to recommend to your colleagues?
I don’t have a specific book to recommend, but I would say to find one in whatever area best suits your strengths and interests. This ensures you can add value to your client and not be replaceable.
5. What’s a fun fact that not everyone knows about you?
I am a semi-professional poker player.
*All Sperry Van Ness offices are independently owned and operated.
This week, our 5 for Friday features Louis Fisher, CAI, National Director/Founding Member of Sperry Van Ness® Auction Services as he and his team prepare for the upcoming Q4 National Auction, a nationwide end-of-year online event sponsored by Sperry Van Ness International Corporation (SVNIC).
1. What is your geographic market and product speciality?
My core product specialty is Government Contracts focused on 363 sales and auctions, as structured in the Federal Bankruptcy Code for the United States Bankruptcy Court, located throughout the country. I have performed services and successful sales in 21 different districts. Another product I service is State Court Receiverships which are often a prelude to a Chapter 11 proceeding in Bankruptcy.
2. What’s your latest best practice tip that you can share?
There is power and reward in saying “No” to a potential client or customer when you are unable to properly manage their expectations.
3. What’s been the biggest change over on how you run your business in the past decade?
Without question the biggest change has been the power of online technology. Today’s buyers are very accustomed to underwriting and purchasing assets online from the comfort of their office or home. The due diligence review process has also been made easier and less time intensive by the use of data rooms/document vaults. In terms of marketing and advertising a new asset for auction, online exposure has been extremely more cost effective as compared to traditional methods.
We were very aware of utilizing all available online technologies with the Q4 National Auction. We have set up a dedicated landing page for the event and Advisors and sellers can use this online listing form to submit assets for the event.
4. What business book do you like to recommend to your colleagues?
1. What is your geographic market and product specialty?
I specialize in the sale and leasing of office and industrial properties as well as the development and construction of small office commercial real estate. My geographic market is in North Colorado/North Denver to the Wyoming border, East (including Greeley, CO) and West into the Foothills communities.
2. What’s your latest best practice tip that you can share?
I use DocuSign for coordinating contract and LOI client signatures electronically on-line. It saves time and works great, I highly recommend it.
3. What’s been the biggest change over on how you run your business in the past decade?
Over the past decade we have been doing a lot more buyer broker listing agreements with larger regional/national buyers/tenants. We locate land to buy for their proposed business improvements, as well as buildings for their proposed business expansions.
4. What business book do you like to recommend to your colleagues?
5. What’s a fun fact that not everyone knows about you?
When asked a question that I do not know the answer for, I always respond with, “I’m sorry, but I do not know that answer to that question”. I then say, “I will find out what the answer is and I’ll get back to you”. I then find the answer, follow up with them, and let them know what it is. Most people think you’ll forget so it’s really fun to see how they respond.
*All Sperry Van Ness offices are independently owned and operated.
1. What is your geographic market and product speciality?
The SVN Auction Services team services assets located nationwide and have a high level of expertise in areas such as foreclosures, tax sales, bankruptcies, government assignments and multi-par bidding.
We are currently in expansion mode, bringing in commercial real estate auction firms to help SVN Advisors and their clients with a date-certain, accelerated marketing approach to property disposition. The expansion is focused on the quality and expertise of auction professionals rather than a high number of auction firms on the roster. It allows SVN Auction Services to provide clients and SVN Advisors with a depth of knowledge unmatched in the industry.
2. What’s your latest best practice tip that you can share?
The best advice I can give is to consider every possible avenue to close an asset. We have all seen it before, the end of the year quickly approaches and every CRE broker starts to feel the same pressure – the crunch to close assets before year-end. Have you considered auction for those listings that don’t seem to sell? The Q4 National Auction is an excellent way to assist your clients with assets that must be sold and closed by 2015. The SVN Auction team can assist SVN Advisors helping clients understand the nuances and benefits of the date-certain sales event.
3. What’s been the biggest change over on how you run your business in the past decade?
Auction used to mean “distressed” to property sellers, but in today’s world of online bidding and accelerated marketing tactics it is a widely utilized form of selling assets. We in the United States are becoming more like the real estate market in Australia where the auction method and bidding is the natural course of events for selling property. Our last Q4 National Auction sold over $32 million of assets. I encourage all SVN Advisors to contact event Co-Chairman Dave Gilmore or Louis Fisher to grab a slot for their listing in this years event. You can also use this online listing form to submit your listings.
There are only 50 slots for the event, and SVNIC is contributing marketing monies to promote your listing in the auction, so take advantage!
4. What business book do you like to recommend to your colleagues?
Even though it hasn’t been published in some time, I am a big fan of “Blue Ocean Strategy” by W. Chan Kim and Renée Mauborgne, as well as, “Good to Great” by Jim Collins. I must also add that I enjoy all of Malcolm Gadwell’s books as they make me think and reflect. His latest is “David and Goliath”, but read “The Tipping Point” first if you are not familiar with Gadwell’s work.
5. What’s a fun fact that not everyone knows about you?
I am in the world’s record book for participating in the largest general aviation formation flight in my Beechcraft Baron – 132 airplanes wingtip to wingtip. Looking back, we all landed safely without incident and we set the record, but what the heck was I thinking!
1. What is your geographic market and product specialty?
The market I work within is the Phoenix MSA. Retail is my speciality with a background in retail tenant representation, pre-leasing, leasing, and land research and acquisition for development opportunities.
2. What’s your latest best practice tip that you can share?
My number one tip for all commercial real estate professionals is that when you get a call from a buyer, seller, landlord or tenant — Make sure to schedule a face-to-face meeting. I have always found that you win more business by taking the time to meet, shake hands and discuss any and all CRE needs in person.
3. What’s been the biggest change over on how you run your business in the past decade?
For me, it has been qualifying my clients upfront. Any CRE professional knows that we only have so much time in one day, and by taking the time to qualify clients first it allows me to focus on those deals that are actual and attainable.
4. What business book do you like to recommend to your colleagues?
“Think and Grow Rich,” by Napoleon Hill. Although it was written back in 1937, the ideas and concepts are still inspiring and true in today’s world.
5. What’s a fun fact that not everyone knows about you?
I love to ride motocross.
*All Sperry Van Ness offices are independently owned and operated.
1. What is your geographic market and product specialty?
The Charlotte MSA, encompassing ten counties in North Carolina and South Carolina and a population base of 2.3 million, is my primary market area. For investment properties in excess of $1MM, I consider “the Carolinas” to be my extended area. Managing an office with multiple specialties, I try to stay connected with the five major sectors – office; industrial; retail; land; and investment properties. As to my personal practice, I tend to deal in multi-tenant investment properties.
2. What’s your latest best practice tip that you can share?
After you have decided on a specialty, do what it takes to know the players in that field. That may include joining – and being active in – trade associations; LinkedIn groups; SVN Product Councils, etc. Take the time and put forth the effort required to become an expert.
3. What’s been the biggest change over on how you run your business in the past decade?
It used to be that a real estate broker earned a commission, primarily, by introducing a qualified buyer to a reasonably-priced asset. Today, through the Internet, buyer and seller can find each other without our assistance. Therefore, more focus is placed on adding value to the transaction by advising clients and creating a competitive market in order to achieve the desired price level.
4. What business book do you like to recommend to your colleagues?
1. What is your geographic market and product specialty?
Through SVN Auction Services, we are capable of conducting auctions coast to coast, but our office focuses on the five-state region of Michigan, Indiana, Ohio, Kentucky and Tennessee. Our specialty is auctions but we execute them in many ways. In fact, we are about to roll out the brand new SVN Auction Services proprietary online bidding platform for timed and simulcast auctions. We also offer live onsite auctions, ballroom multi-property auctions and sealed bid auctions for all property types.
2. What’s your latest best practice tip that you can share?
“Use the media to your full advantage. Don’t worry, they realize they are being used.” I can say that with confidence having been a broadcast journalist in 4 states over a 20 year period with my final stop in San Diego where I was the morning anchor of the top rated morning news cast for 7 years. The walls of our SVN office are covered with framed newspaper articles and we have plenty of newscast footage saved that shows our success at inspiring the media to cover our auctions. They will cover your listings too “IF” you can find the story that their viewers and readers want to hear or see. You can load every listing platform ad buy every ad you can afford, but that free media is what is really going to help you get the word our about your property and why they should buy it. Every property has a story to tell, you just have to find it.
3. What’s been the biggest change over on how you run your business in the past decade?
In a word, it is Technology. It is not a bad word. In fact, we embrace the technological changes the industry is seeing. I heard someone the other day say that nothing has changed in the way we sell real estate or conduct real estate auctions since the economic downturn. I don’t think that could be further from the truth. So much has changed! How we get the listing, how we promote the listings and the sale, how we close them and especially how we turn that success into the next success has absolutely changed. I do believe that face-to-face time is invaluable, but with the clock moving faster than ever before, clients don’t feel they have the time, so you have to be able to connect and inspire even when you are not face to face, and often, that is through the proper use of technology.
4. What business book do you like to recommend to your colleagues?
I don’t have a business book recommendation, but rather just one word: Auctions! SVN Advisors don’t realize the powerful tool that could be in their toolbox, that if used, would deliver more checks and create extremely satisfied customers. We know why they are not using it. It is that darn word AUCTION. People have a pre-conceived notion of what it means and most of the time, they have the wrong pre-conceived notion. We are selling a c-store / gas station now with a 60 day listing that transitions into an absolute auction after the listing period. That is what this seller needed and we created a solution set that fit their needs. They can test the traditional waters, and if we cannot produce the buyer, the absolute auction will absolutely produce the buyer. Auction clients are easy to spot if you listen to them. Every seller wants top dollar, but auction clients have a need to sell in a time defined manner, or they need the kind of exposure that auction marketing produces or they have a product that will glimmer in the spotlight of national exposure with an event surrounding their sale. I promise that you have talked to a client who would have considered an auction. Maybe you just didn’t hear them asking for it, but hopefully you will now. I promise it will help you sell more properties and close more deals.
5. What’s a fun fact that not everyone knows about you?
I have run 5 marathons and my wife has run 6. If someone ever claims I cheated, it would mean that I ran a marathon without her knowing so I could catch up with her. On a serious note, I am very proud of my accomplishments in my former career where I awarded 15 Emmy’s and the prestigious Edward R. Murrow Award. I tell people often that I was training to be an Auctioneer the whole time I was a newscaster, I just didn’t know it. The broadcasting business helped me hone skills that I use every day to succeed in commercial real estate.
*All Sperry Van Ness offices are independently owned and operated.
1. What is your geographic market and product specialty?
The focus of my brokerage work for 15 years has been in Kane County, Ill. and the surrounding suburban areas about one hour west of downtown Chicago. As an office, our advisors handle retail, office, and industrial properties – plus vacant land. We do quite a bit of leasing, which has created relationships for some of our best investment sale opportunities.
2. What’s your latest best practice tip that you can share?
Collaboration on listings with the other advisors in my office has proven to be particularly productive. There are many benefits to the team approach, including better service to our clients. We get the benefit of multiple eyes looking at each stage of the listing or transaction. It is also more fun to work as a team.
3. What’s been the biggest changeover on how you run your business in the past decade?
We are trying to be more selective on the quality and size of opportunities that we take on. Otherwise, it is too easy to race around chasing every small deal that turns up. We are working hard to increase our focus on investment sales, and larger lease deals, especially now that the market is picking up again.
4. What business book do you like to recommend to your colleagues?
I try to spend some time reading the Bible every day. Scripture can be helpful in addressing the challenges of human relationships.
5. What’s a fun fact that not everyone knows about you?
In my early 20s, I hitchhiked more than 20,000 miles, across the U.S. and Europe. To the casual observer, I’m sure I appeared to be a typecast hippie.
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
Our firm has offices in both Memphis and Nashville, Tenn., serving those regions as well as areas of Mississippi. We service a variety of clients from large institutional owners of office parks to local investors and regional banks. On the tenant representation side, our clients range from Fortune 100 firms with needs of 275,000 square feet to small not-for-profit organizations. Due to our SVN affiliation, we have been able to partner with other SVN professionals to add value to our clients’ portfolios. We also offer property management and consulting services.
2. What’s your latest best practice tip that you can share?
As referrals and relationships are the focus of our business, we strive to develop personal relationships with our clients. Being in a smaller market and providing a wide range of real estate services, establishing that personal relationship is paramount to our business. We also try to qualify our clients early in the process, following Patrick Lencioni’s Getting Naked business fable. When we match with our clients, our successes expand and referrals grow.
3. What’s been the biggest changeover on how you run your business in the past decade?
With the explosion of real estate information that is readily available to clients, we are faced with a re-education and prioritizing of data that is germane to a successful transaction. The experienced, knowledgeable, ethical real estate professional who continues to study, improve skill sets, and collaborate will remain a sought after advisor from the owners and users of real estate.
4. What business book do you like to recommend to your colleagues?
Napoleon Hill’s Think and Grow Rich is a basic primer for personal development and goal setting and it has never failed me! John C. Maxwell offers a library of leadership and team development education. His latest, Everyone Communicates, Few Connect provides invaluable techniques for business practice improvement. Lencioni also has several books that help with improvements in teamwork, consulting, leadership, and personal development, including Death By Meeting.
5. What’s a fun fact that not everyone knows about you?
Here’s a few. I learned to accurately determine distances for measuring real estate (office buildings and golf courses) while walking more than 50 hours of punishment tours prior to graduation from the United States Military Academy at West Point. As a U.S. Army Corps of Engineer officer, I was qualified to both jump out of perfectly good aircraft and deploy and detonate tactical nuclear devices. For fun, I continue to officiate soccer matches at the collegiate, high school, and youth competitive levels. With more than 2200 matches completed, I have run farther than Forrest Gump – and I appreciate all the unsolicited advice and expertise provided by the uninformed coaches, players, and spectators!
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
I cover most of Maryland’s eastern shore. I have experience in all product types with a specialty in dealing with people.
2. What’s your latest best practice tip that you can share?
Be visible in your community. This often means getting involved with non-profit organizations, your local chamber of commerce, and/or attending local charity events. Many of the folks you’ll meet and get to know are CRE stakeholders. We just won a large buyer rep assignment almost solely from being involved in the community.
3. What’s been the biggest change over on how you run your business in the past decade?
I just hit the decade mark in business and I would have to say the biggest change I’ve made in the last few years is to make more calls. Coming out of college I relied a lot on technology but nothing replaces actually talking to people.
4. What business book do you like to recommend to your colleagues?
5. What’s a fun fact that not everyone knows about you?
Here are two fun facts:
Growing up I never missed a day of school and I had 13 years of perfect attendance. And for the last two years, I’ve been an assistant coach for a high school varsity soccer team that won the Maryland State Championship last season.
*All Sperry Van Ness® offices are independently owned and operated.
This week we feature John Williams, Managing Director, Sperry Van Ness / Delta Group Realty Inc., in Novato, CA.
1. What is your geographic market and product specialty?
Marin and Sonoma Counties in Northern California are my primary market areas. I specialize in office and retail sales and leasing.
2. What’s your latest best practice tip that you can share?
Collaborating with two other SVN brokers on a proposal, we used Mike Lipsey to help us craft our proposal on a large office property for sale. Mike helped us craft our presentation to help us get the listing and we refined it several times before our meeting. It was well worth the time and effort and this was the most professional presentation that I’ve made in my 32 years as a broker. The Lipsey videos can be found on the SVN Resource Portal.
3. What’s been the biggest change over on how you run your business in the past decade?
We have increased our reliance on technology over the past ten years without changing our primarily listing side business model. We market our listings electronically much more than ten years ago when the telephone was our primary method of selling or leasing properties. I’m still a belly to belly guy but LoopNet and CoStar have helped us make big changes in how we run our business.
4. What business book do you like to recommend to your colleagues?
Like most busy brokers, organizing my time and prioritizing my daily activities into dollar productive activity is a real challenge. I continue to read and re-read Brian Tracy’s “Eat that Frog” which is a follow up to his book “Goals” that was presented at the Sperry Van Ness 2012 National Conference. It helps me to stop procrastinating and get more done on a daily basis. My focus is sharpened and it has helped pay my dividends.
5. What’s a fun fact that not everyone knows about you?
I live just north of San Francisco in California’s wine country. For the past 35 years, wine tasting, wine research and wine drinking have been hobbies of mine. I’ve shared wine information and recommendations with many of my SVN colleagues. It’s a fun hobby to have!
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
Product specialty: Accelerated marketing which includes open outcry auctions, dual bid events (sealed bid + auction), online auctions and sealed bids. Geographic market: Much of my auction business takes place in our home state of Louisiana, however, in the last 18 months my team has handled auctions in Arkansas, Louisiana, Mississippi, Alabama, Florida, Iowa, Nebraska, Michigan, California and Washington.
2. What’s your latest best practice tip that you can share?
Using www.1hour2plan.com , which is an inexpensive platform that can quickly help you create an annual plan to include mission, vision, values, objectives, strategies and priorities.
3. What’s been the biggest change over on how you run your business in the past decade?
Technology, Technology, Technology: Ten years ago we were sending 5 pound paper PIP’s (property information packages) to auction bidders. Now it can be downloaded or e-mailed in seconds. We used to register auction bidders by hand. Now we scan your driver’s license in less than a second and it’s in our database. In 2002, bidders were required to be at the auction to bid. Now you can bid from your laptop, iPad or smartphone from anywhere in the world. On some platforms the system can bid for you up to a pre-set limit so you don’t even have to be at your computer. Paperless transactions are already here. Sign the purchase agreement on an iPad or tablet and it is e-mailed to all parties within seconds. Cloud computing, Dropbox. All Technology.
4. What business book do you like to recommend to your colleagues?
5. What’s a fun fact that not everyone knows about you?
Played inside linebacker at Nicholls State University many years ago. Also, have always wanted to be a drummer in a rock and roll band. I don’t think drums are practical at 52 so I just bought a guitar but can’t play a lick, yet!
*All Sperry Van Ness® offices are independently owned and operated.
1.What is your geographic market and product specialty?
As Director of Multifamily sales, I specialize in the sale of multifamily assets in the greater Chicago land area, concentrating on six to 200-unit apartment buildings.
2. What’s your latest best practice tip that you can share?
Provide superior execution of the transaction. In a challenging economic and real estate environment, having the experience to identify potential issues/hurdles, manage seller and buyer expectations, and remain extremely tenacious – deals will get closed.
3. What’s been the biggest change over on how you run your business in the past decade?
Real estate investors have become more sophisticated over the past decade and so I have worked to increase my role, from not only offering transaction services, but providing comprehensive advisory services. I am able to assist property owners in developing comprehensive strategies and maximizing the value of their assets.
4. What business book do you like to recommend to your colleagues?
The Next 100 Years and The Next Decade by George Friedman. These books explore a fascinating analysis of the major geopolitical events and trends of the 21st century how the United States became an empire and looks at the conflicts and opportunities that lie ahead.
5. What’s a fun fact that not everyone knows about you?
Love a good joke!
*All Sperry Van Ness® offices are independently owned and operated.
1.What is your geographic market and product specialty?
Raleigh-Durham and eastern North Carolina with specialization in income properties, primarily multi-family and single tenant net lease.
2.What’s your latest best practice tip that you can share?
It might sound old-fashioned, but hand-written notes. With so many forms of electronic communication bombarding us daily, these notes seem to stand out more with my clients and prospects. Also, especially during the holiday season, taking time to thank clients for their business with a personal visit and gift. This is also a great opportunity to listen and uncover other avenues to serve.
3.What’s been the biggest change over on how you run your business in the past decade?
Adapting to the market and synthesizing a much greater volume of information in order to give clients the best possible advice based on their specific circumstance.
4.What business book do you like to recommend to your colleagues?
I am an avid reader, so I don’t know that I could recommend just one! Certainly a good starting point would be the Jim Collins trilogy of Built to Last, Good to Great and How the Mighty Fall. I would also strongly recommend The True Measure of a Man by Richard E. Simmons, III.
5.What’s a fun fact that not everyone knows about you?
My two primary pastimes (after family) are sailboat racing and retriever training.
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
I sell medical office as well as neighborhood commercial buildings. My geographic area is the city of San Francisco and also the nine-county San Francisco Bay Area. I regularly team up with other Sperry Van Ness advisors when listing outside of San Francisco. Fun fact: I have also sold more office condominiums (both vacant and investment) than any other broker in San Francisco.
2. What’s your latest best practice tip that you can share?
Putting into practice the ideas generated from the R.A.M.P. Challenge educational course. I found the course useful a few years ago. As a result of this year’s course, I’ve already made plans for organizing a March CCIM Broker Forum in San Francisco as well as my first investor forum for local building owners and bank asset managers.
3. What’s been the biggest change over on how you run your business in the past decade?
Moving from institutional investment portfolio work in the United Kingdom to the US in 2001 was the biggest culture shock. In the UK, the senior partners bring in the business and the rest of the company executes. Of course everyone is on a salary plus bonus so it is a very different environment. The US model seems to involve both more risk (and stress) but more reward for the broker. The biggest change for me over the last decade has been moving from being a generalist to my current focus on the disposition of commercial buildings (mainly office and industrial). I’m still surprised at how many people call me asking for help looking to lease their building or find space to lease.
4. What business book do you like to recommend to your colleagues?
5. What’s a fun fact that not everyone knows about you?
I’m a drummer in a local rock band playing 70’s, 80’s, and 90’s cover songs, as well as the occasional original. I’m also a Chartered Surveyor and the Northern California Chair of the RICS (the largest global international commercial real estate organization; www.ricsamericas.org) which comes in handy when dealing with clients from Asia or Europe.
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
My team specializes in multifamily properties, 200 units and fewer. We specifically focus on student housing investments and currently are working the Southeastern United States with a focus on approximately ten major universities. I am based in Tallahassee, FL and some of our other office teams works retail, office and land deals in the North Florida Panhandle and into the lower rural markets of South Alabama and South Georgia.
2. What’s your latest best practice tip that you can share?
Always spend time to prospect and fill your funnel, prospect smart with technology and outsourcing of labor. Always attempt to provide something of value to your prospect, even if it comes with no promise of immediate business. We closed deals this year with two groups that held on to something from our prospective efforts previous years and also picked up another active assignment because the property owner kept a newspaper article about us from three years ago. You never know what will stick with a prospect.
3. What’s been the biggest change over on how you run your business in the past decade?
We have a tremendous focus on technology and the use of it for all aspects of our business. We are constantly trying new things, some of it works, some of it doesn’t. One of the biggest changes for our business was the realignment of support staff. We eliminated over $80,000 in salaries, and have used technology to replace most of those functions. Not only is our bottom line better, my personal productivity has gone way up because I am not spending time ‘telling’ that staff what to do and how to do it.
4. What business book do you like to recommend to your colleagues?
I like Jim Collins’ Good to Great. Out of all the books I have read, the one takeaway I try is “treat others how you would want to be treated.” Mutual respect, even in a heated negotiation, is paramount to the ultimate ‘win win’ we all seek in our business.
5. What’s a fun fact that not everyone knows about you?
I was a disc jockey for more than ten years. I started when I was in college and the ‘night work’ allowed me to pursue the commercial real estate ‘commission only’ career right out of college. Also, I am an amateur stand-up comedian (and no, it’s not because many sellers think I am funny when I break the news of what their property is really worth).
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
The geographic area that I cover is southwest Florida, specifically Sarasota and Manatee Counties and I work mostly in the sales and leasing of office and retail.
2. What’s your latest best practice tip that you can share?
It’s really about getting back to the basics. Stay in touch – keep in constant contact with clients. After all, if your clients don’t hear from you, they may think you’re not working their product. Stay informed – you have to be knowledgeable about your market and stay on top of recent activity, movers and shakers. Remain flexible and patient–every client has a different personality, different approach to business and different motivations. It’s important to understand those and work with them accordingly.
3. What’s been the biggest change over on how you run your business in the past decade?
You certainly can’t talk about changes in business practices over the last decade without bringing up technology. Commercial information exchanges, websites, email campaigns, etc., etc. have taken over the old school way of doing business. Planning and budgeting for me personally has also changed.I know my average transaction size, average number of transactions per year, average transaction costs and these things help me to stay on course throughout the year.
4.What business book do you like to recommend to your colleagues?
Who Moved My Cheese by Spencer Johnson is an excellent book and a quick read. In contrast to a quick read, but a must for everyone (in my opinion) is Atlas Shrugged by Ayn Rand. I would also recommend The Seven Habits of Highly Effective People by Steven Covey.
5. What’s a fun fact that not everyone knows about you?
I like to re-purpose old things; an old railroad cart for a coffee table, school desks as end tables, tractor seats as bar stools, an old ice box as a storage cabinet, etc.
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
My primary geographic market is the Five County Central Florida market, and I’ve done deals in every corner of the state thanks to the availability and collaboration with other SVN Advisors.
2. What’s your latest best practice tip that you can share?
Being a connector and building relationships is my key to repeat and new business. When you’re the go-to for market information your phone rings with the best type of new prospects, referrals.
3. What’s been the biggest change over on how you run your business in the past decade?
Running a low overhead business model and focusing on distressed assets.
4. What business book do you like to recommend to your colleagues?
The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg.
5. What’s a fun fact that not everyone knows about you?
I am an Ironman triathlete.
*All Sperry Van Ness® offices are independently owned and operated.
1.What is your geographic market and product specialty?
We service financial institutions and private firms that acquired large portfolios from the FDIC and failed banks. We are assisting them with the management, lease up, recommendations and disposition of their foreclosed real estate throughout the United States. We are currently servicing their properties in 22 states nationwide. Asset types range from land, to specialty real estate like Winery’s, to more traditional real estate like multi-family and industrial assets. This is all accomplished through partnerships and collaboration with our fellow SVN advisors nationwide.
2.What’s your latest best practice tip that you can share?
I would say that maintaining a consistent flow of communication with the client and all parties that are involved is most important to me. This allows me to keep things from falling through the cracks and an understanding, at all times, of everyone’s perspective and position on a deal. Maintaining a very quick response time to all is always key in communication.
3.What’s been the biggest change over on how you run your business in the past decade?
I went from specializing in multifamily locally in San Diego to assisting institutions with their needs throughout the country. Acting as a single point of contact who is essentially a project manager for these clients is very challenging but rewarding at the same time. It is tough to coordinate everything with so many individuals, and stay on top of it all without losing focus. But it has magically worked out and I look to keep going down this path in the future.
4.What business book do you like to recommend to your colleagues?
There are many books I recommend to colleagues and friends, but the one I recommend most is an older book that many of you probably have already read. How to Win Friends & Influence People by Dale Carnegie is a classic that helps people succeed in their professional and personal lives. A great perspective on how to communicate and be diplomatic and fair with everyone you interact with.
5.What’s a fun fact that not everyone knows about you?
Not too many people know this about me, but I used to play video games competitively when I was in my teens. I would travel throughout the United States to competitions, in which I won lots of cash and other prizes.
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
I am active in the Baltimore Metro and specialize in multifamily.
2. What’s your latest best practice tip that you can share?
Unwavering focus and comprehensive knowledge in your area of specialty. Direct mail pieces to targeted owners have been particularly successful in 2012.
3. What’s been the biggest change over on how you run your business in the past decade? Having started my career in Jan 2009 amidst the economic downturn I learned quickly that working very hard and smart, embracing technology, quickly developing an area of focus, along with going the extra mile and being detail-oriented were the only ways I would be able to make it in this business. Continuing those practices in an improving CRE market have proved to be successful.
4. What business book do you like to recommend to your colleagues?
1. What is your geographic market and product specialty?
My market is South Florida and my product specialties are Industrial and Office.
2. What’s your latest best practice tip that you can share?
Create and implement a business plan. Over the last couple of years, I’ve found that having a business plan has helped me tremendously in terms of keeping me focused. It also helps me identify which strategies grow my business, and which need to be revaluated. It may seem like a small thing, but it’s very effective.
3. What’s been the biggest change over on how you run your business in the past decade?
The South Florida industrial market, particularly in the last couple of years, has been very much driven by international buyers looking to position themselves in Miami ahead of the Panama Canal expansion completion, in order to benefit from the increased business it will steer our way. When I first started out, the majority of my clients were owner/users that had businesses or properties within a five mile radius of the subject property. That is no longer the case. As a result, the days of simply canvassing an area to find a buyer are over. Instead, the focus is on getting maximum exposure for each property via various websites, social media, and direct email campaigns.
4. What business book do you like to recommend to your colleagues?
The Happiness Advantage: The Seven Principles of Positive Psychology that Fuel Success and Performance at Work. It’s a great read. I was turned on to this book by a TEDTalk, check it out: Shawn Achor: The happy secret to better work
5. What’s a fun fact that not everyone know about you?
I have coached numerous basketball teams that my eight-year old son has played on. I’m a pretty good coach and I’m passionate about it. Also, I am a true Florida native, born and raised here, and with no plans on leaving!
*All Sperry Van Ness® offices are independently owned and operated.
1. What is your geographic market and product specialty?
My geographic market is the Florida Sun Coast, specifically Sarasota and Manatee Counties, on Florida’s west coast. I specialize in sales and leasing of office and retail properties with an emphasis on medical leasing and sales.
2. What’s your latest best practice tip that you can share?
Feel and show empathy – I’ve always listened to my clients and strived to understand their requirements, concerns and overall strategy. Over the past few years, this has become increasingly important. Transactions for businesses, small and large, are more complicated and require more intense due diligence and vetting. This is the most important service I can provide my clients.
3. What’s been the biggest change over on how you run your business in the past decade?
I’ve found that teaming with colleagues on property listings has been instrumental in the growth of my business. As in any business, volume is essential for success and, even more so when your core business is office and retail leasing. By teaming with experienced colleagues, I enhance the services I provide my clients by tapping into the valuable knowledge of my colleagues and expanding our marketing network. This increases the volume of listings that each of us can manage, our inventory is substantially increased, and this, in turn, provides greater income opportunities for me, my colleagues and our franchise. A win-win no matter how you look at it.
4. What business book do you like to recommend to your colleagues?
Brokers Who Dominate – Our Managing Director gave each of us a copy of this book and assigned us chapters to present “book reports” on at our Monday morning sales meetings. The tips and techniques shared by top brokers throughout the country made us all review our marketing and business plans.
5. What’s a fun fact that not everyone knows about you?
I love bay and inland fishing on the beautiful Gulf Coast of Florida and regularly outfish my husband and our fishing buddies.
*All Sperry Van Ness® offices are independently owned and operated.
Every Friday here on the Sperry Van Ness® blog, we’ll be spotlighting one of our commercial real estate advisors who is game to answer our Five for Friday questions.
1. What is your geographic market and product specialty?
I am based in Portland, Oregon and focus on retail investment sales in Oregon and Southwest Washington.
2. What’s your latest best practice tip that you can share?
Although it is common sense, the best practice that has been fruitful for me in the past year is re-engaging with past clients. I have been reaching out to clients I have represented in buying or selling property in the past and asking what I should be working on for them. This practice has led to several new listings as well as uncovering quite a few buyer needs.
3. What’s been the biggest change over on how you run your business in the past decade?
I don’t quite have a decade in the business (only 8 ½ years) but the biggest change has been building a strong team in the office. When I started my career in 2004, I took the one-man-team approach. Now, sellers want to hire a team of agents rather than one individual.
4. What business book do you like to recommend to your colleagues?
A book I just read has helped me re-focus on my goals in business and life: Train Your Brain for Success by Roger Seip
5. What’s a fun fact that not everyone knows about you?
In my free time (not that I have much with three daughters – ages 7, 5 and 1) I am an avid woodworker. Some of the projects I have completed are a sleigh bed, bedside table, dresser, buffet table, hope chest, bookcase, picture frames as well as several jewelry boxes.
*All Sperry Van Ness® offices are independently owned and operated.
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