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ICSC #REcon2013, 10 Consumer Trends and my New Blue Suede Shoes

The Sperry Van Ness® booth at the International Council of Shopping Centers (ICSC) annual real estate conference (RECon2013) was busy during the annual retail conference held every year in Las Vegas. We had over 80 of our advisors at the conference doing deals and getting the job done.

Randi Zuckerberg gave a great keynote (yes, she is the sister of Mark and the former marketing director for Facebook).  Zuckerberg outlined the 10 trends that define the life of the modern consumers in mobile, social and tech. In case you missed it, I took copious notes and here is the summary:

1. Luxury on demand. Luxury is neither exclusive nor elusive. With sites like http://www.renttherunway.com/, anyone can borrow a red carpet outfit. In addition, we have personal assistants on demand and even corporate jets that we can rent.

2. Mobile everything and everywhere. Now we have cars and homes interacting with phones. We even pay for Starbucks with our phones. Other retailers need to follow.

3. Rise of “entre-ployees” creates challenges and more competition. Keeping good employees will remain difficult, as they will be in demand and looking to “do their own thing.”  Companies who are doing well will try to create an entrepreneurial culture.  They may even have entrepreneurs in residence.  According to recent surveys, evangelist and community manager are two of the fastest growing titles.  Retail can even take this a step further and not just empower their employees, but also empower consumers to be entrepreneurial. For example, consumers on Nike can design their own shoes.

4. Big data in the cloud. Big data sounds so off-putting, but it really is the key to personalization. Some examples of where folks can have personalized experiences are on Tripadvisor, or Netflix and Amazon as these sites make recommendations personal to you. Going forward, your local mall should know who you are when you arrive and be able to personalize the experience for you.

5. Fast, fun & easy retail. There’s been a huge increase of subscription shopping. In addition to Groupon, there are sites you have to join like Gilt, Hautelook and RueLaLa. Gilt takes it to a new level by giving Facebook fans early access to sales. Another change is that retail brands are becoming media companies. Mod Cloth adds product every day. Bonobos has a showroom order online.

6. Your car is the new phone. The latest apps (GPS, weather, music etc.)  are being developed specifically for your car, and you can expect to see more.

7. The gamification of everything. Shopkick.com is one of several apps that give you bonuses and points for shopping.

8. Now everyone can have a second job online. If someone is looking for ways to make a little extra money online, they are not limited to affiliate marketing. Sites like Task Rabbit provide folks with time on their hands an opportunity to get paid to run errands and 99designs.com gives graphic designers a place to freelance.

9. Etiquette and digital detox.  With all this digital and mobile developments, there is also a counterswing where folks are going to retreats looking for a digital detox.

10. Socially conscious retail. Consumers care about the backstory and with the web, they are able to find it.

What about the blue suede shoes? Approximately two weeks before the conference, while scrolling through Pinterest, I noticed a pair of shoes posted from a popular office fashion blog. The author raved about their comfort. This sparked my interest as anyone who has walked the Las Vegas Convention Center, you know it’s tough on your feet. I read all the online reviews, asked my friends on Facebook, and then decided to buy them.

So, I found the blue suede shoes by accident on a social network. I then crowdsourced opinions, and had a personalized shopping experience (as the store made other recommendations I might like). As for gamification – I’ve become the master of Googling for discounts and rebates and never paying full price–it’s like a game for me. There you have it:, a real life modern consumer in action at ICSC. The bonus? The shoes came in Sperry Van Ness® blue!

Diane K. Danielson is the Chief Platform Officer of Sperry Van Ness International Corp.

 

*All Sperry Van Ness® Offices are Independently Owned and Operated.

New Franchise Focus: Sperry Van Ness/Reagan Asset Management

Sperry Van Ness International Corporation is proud to announce the addition of Sperry Van Ness/Reagan Asset Management in Sarasota, Florida as its newest franchise office.  SVN/Reagan Asset Management is a property management office, offering its clients a full range of solutions from strategic financial consulting to turn-key facility maintenance analysis and execution.

Founded in 2009, SVN/Reagan Asset Management currently serves investors in both central and southwest Florida in both private and institutional markets. Led by managing directors David Matthes, Larry Starr, and Tony Veldkamp, the office focuses on assisting clients through asset management, tenant retention, and operating expense reduction.

In consistently achieving operating expense reductions between 15 and 20 percent for its clients, SVN/Reagan Asset Management offers complete knowledge of building systems, value-added green technologies, debt restructurings, operating cost containment solutions, NOI enhancement strategies, and tenant retention solutions.

“Now more than ever, real estate investors are focused on the management of their assets to secure short-term viability and long-term appreciation,” says SVNIC’s President and CEO Kevin Maggiacomo. “Investors demand that their asset manager has complete vertical knowledge of everything that goes into a well-performing property. The team at SVN/Reagan Asset Management delivers that each and every day.”

Click here for more information on Sperry Van Ness® franchises.

 

*All Sperry Van Ness® Offices are Independently Owned and Operated.

 

New Franchise Focus: Sperry Van Ness/KD Lanclos & Associates LLC

Damien Lanclos, Managing Director of Sperry Van Ness/KD Lanclos & Associates, LLC
Damien Lanclos, Managing Director of Sperry Van Ness/KD Lanclos & Associates, LLC

Sperry Van Ness International Corporation is proud to announce the addition of Sperry Van Ness/KD Lanclos & Associates, LLC in Augusta, Ga. Led by Managing Director Damien Lanclos, the organization specializes in the sale and leasing of a diverse range of product types including office, retail, land, and multifamily properties in both Georgia and South Carolina.

After many years in the pharmaceutical industry, Lanclos first entered the commercial real estate industry with the Sperry Van Ness organization in 2007, as an advisor based in Sarasota, Fla. In his first year with SVN, he closed several large deals, including a more than 18,000 square foot retail transaction at $2.85 million. He opened his current Sperry Van Ness office in his native Augusta, Ga. in 2013. Lanclos credits the innovative marketing tools and Monday Morning National Sales Call program with helping him to quickly advance his business.

Says Lanclos, “I was recently able to bring in multiple offers on a $5.9 million multifamily listing, thanks in part to the SVN tools that have allowed me to broadcast all of my properties to a national audience.”

Lanclos’ office assists clients in the second largest market services area in the state of Georgia. In line with the findings of SVNIC’s Top Markets to Watch Report for 2013, Lanclos says he’s seen a strong demand for multifamily investments, due to a rise in occupancy and rent gains.

Lanclos was recently accepted into the 2013 class of Leadership Columbia County, a program of the Columbia County Chamber of Commerce. The 10-month membership exposes business and community leaders to the opportunities and challenges facing the area, including economic development.

Lanclos received his Bachelor of Arts degree in English from the University of Georgia and holds real estate licenses in Georgia, South Carolina, and Florida.

 

Damien Lanclos

Sperry Van Ness/KD Lanclos & Associates, LLC

Augusta, GA

 

Click here for more information on Sperry Van Ness franchises.

*All Sperry Van Ness® offices are independently owned and operated.

 

Sperry Van Ness is Hot on LinkedIn

One of the core values of the Sperry Van Ness® brand is that our clients get the most value when we create the most demand. It’s basic market fundamentals and collaboration at its best. This is why we open up our weekly National #CRE Sales Call to the entire brokerage and investment community and we encourage our Advisors and guests to share this information by email and social media.

Apparently, our Advisors did such a great job this week, that we received the following note from SlideShare (where we post new listings each week)!

Sperry Van Ness featured on Slideshare and LinkedIn

While our “Hot on LinkedIn” fame was short-lived, we’re hoping to make it up on the SlideShare leaderboard again!

Want to learn more about the Sperry Van Ness Difference when it comes to commercial real estate? Sign up for a call and join us on any Monday.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

1Q 2013 Northern Colorado CRE Market Sets Stage for a Strong Year by Steve Kawulok

Steve Kawulok
Steve Kawulok, Managing Director, SVN/The Group Commercial

In a detailed Northern Colorado commercial real estate market report and analysis, Steve Kawulok, Managing Director of Sperry Van Ness/The Group Commercial says the first quarter sales volume of 2013 was less than 4Q 2012, but with high activity levels, foretelling a strong year ahead.

Other key findings about the Northern Colorado market in this report are:

  • Retail properties were sought after although investors paid slightly less for investment properties in general.
  • Vacancy rates continued to decline, particularly in the industrial category.
  • Rents are projected to increase in 2013.
  • Land meant for residential development has started to sell if located in an infill area, and oriented to smaller lot, affordable homes.
  • Medical office and clinical properties are in high demand from investors.
  • Industrial properties, especially those with yard space, are in high demand from the energy industry.

Read the entire Tri-County Northern Colorado 1Q 2013 Commercial Real Estate Market Trends and Commentary.

 

Steve Kawulok

Sperry Van Ness/The Group Commercial 

Fort Collins, CO

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Tips and Tricks for a Successful ICSC RECon Convention

ICSC LogoThe International Council of Shopping Center  (ICSC)  RECon event takes place every year in Las Vegas, Nevada. This annual event  brings together more than 30,000 developers, brokers, tenants and owners from all over the world to the Las Vegas Convention Center. If you (or anybody you know) do anything involving retail shopping centers, it’s a must-attend event.

Attending the conference can be expensive, but well worth the cost as an investment in your business. With some advanced planning, you can minimize the cost, and still have a positive impact on your business.   In fact,  just going to ICSC RECon says that you take the business seriously.

As an experienced attendee, let me give you some pointers.

  1. To reduce attendance costs, consider bunking up with a friend or co-worker to save on hotel cost. Book your airline flight early to get the best rate. Make certain to attend the lunch and breakfast sessions where you’ll get a free meal (included in the registration fee) while getting to hear insightful and educational speakers talk about some of the challenging issues facing retail environments.
  2. Wear comfortable shoes. You can always tell the first timers– it’s the women in high-heels and the men in leather soled penny loafers.
  3. Bring lots of business cards, more than you think you might need.
  4. Get on the phone now and start booking appointments with the folks you want face time with.  That’s what the convention is all about.  Go to the 2013 RECon website and access the list of registrants, which includes their contact information. Don’t assume that if they’re not registered, that they will not be attending. Call them!
    The convention is spread out over several different halls– North Hall,  Central Hall and two levels in the South Hall. Walking through thousands of people and going from one hall to the other can take 30 minutes. Try and book together all your appointments in one hall.
  5. Do not bring lots of flyers, brochures, or marketing packages. Bring one copy, maybe two, to show folks that you’re meeting with, but don’t leave a copy with them, since it will never make it back to their office and it gives you a reason to follow-up afterward.  Also, this will eliminate the need to lug around a briefcase. It may be even better to bring along a tablet, since you can use it to show important information to your contacts.
  6. Stay focused, stay hydrated and stay sober. Being in Las Vegas brings about all kinds of distractions. If you’re making the costly investment to attend, be smart and use your time wisely.

Need more information? More pointers? Download floor plans? See who’s attending the event? Visit the show website by clicking here. See you in Las Vegas!

 

Prepared by:

Shari Tucker-Gasser, Council Chair of Retail Properties
Shari Tucker-Gasser, Council Chair of Retail Properties

Shari A. Tucker-Gasser

Council Chair of Retail Properties

Sperry Van Ness, LLC

Phoenix, AZ

 

 

 

 

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Top Trends in Secondary CRE Markets

Diane Danielson Sperry Van Ness
Diane Danielson, Chief Platform Officer, Sperry Van Ness International Corp.

Earlier this month we released our Top Trends and Markets to Watch in 2013 Report. Our goal with this publication is to look at trends beyond the largest commercial real estate markets like NYC, Boston, SF, LA and Washington DC. Many of those markets have been in recovery mode, and as a result, future opportunities will likely reside in some often-overlooked markets.

Of course, not every secondary and tertiary market is seeing the light at the end of the tunnel just yet, but if you read through our 2013 Markets to Watch Report, you’ll be able to identify certain factors that could lead to CRE opportunities with upside. Below is a quick overview of a few of the trends we are seeing.

Large-scale infrastructure projects

In 2015, the widening of the Panama Canal will be complete, allowing larger ships to pass through its locks. This has set off a race to dredge ports along the Eastern seaboard.  Industrial properties in areas around ports able to receive these larger ships like Miami, New York/New Jersey, Jacksonville and Charleston and Savannah stand to benefit.

Energy-related growth

Newly discovered gas reserves and recent advancements in drilling and extraction technology have paved the way for significant economic growth and investment opportunity in places like Louisiana, Ohio, western Pennsylvania and West Virginia.

Demographic shifts

With an aging Boomer population moving into retirement, and generation Y (the Boomer’s kids) facing an extended period of adolescence and underemployment, we are going to see a shift in attitudes about housing. Even if they could take over their parent’s McMansions, they might not want to be in that market.  Gen Y (or Millennials as they are also known) are more environmentally conscious and value-oriented.

This is a generation that is attracted to mixed-used developments along transportation lines (not all of them can afford cars when they have the weight of student loans) and nearby retail and entertainment. In big cities like Boston, they are attracted to 300-sf mini-units, with zipcar parking and shared communal space.  However, not all can afford big city prices. This presents a good opportunity for those secondary markets with emerging high-tech communities.

With lower costs of living, and lower barriers of entry for new high-tech companies (many of the companies developing apps don’t need to be right in Silicon Valley anymore to attract talent), markets like Austin, Texas; and Florida’s new tech corridor  (from Orlando to Tampa) stand to benefit.

These are only a few of the trends that we cover in our 2013 report that may be affecting your local Apartment, Office, Industrial or Retail markets.

Review or download the Sperry Van Ness® Top Trends and Markets to Watch in 2013.

Read more on the 2013 Markets to Watch Report at National Real Estate Investor.

By Diane K. Danielson, Chief Platform Officer, Sperry Van Ness International Corporation.

All Sperry Van Ness® offices are independently owned and operated.

SVN State of the Company: Change or Die by Kevin Maggiacomo

Kevin Maggiacomo, President & CEO of Sperry Van Ness Internationa
Kevin Maggiacomo, President & Chief Executive Officer of Sperry Van Ness International Corporation

As President and CEO of Sperry Van Ness International Corporation, my role, aside from addressing the perennially evolving needs of the organization, is to spend a good percentage of my time on strategy and “second wave growth.” Creating a real estate services platform, scaling-up new offerings like property management and auction, but also on expanding upon the disruption that our compensated cooperation model has had on the industry is where I spent a considerable amount of my time. In this post I’ll share with you why we’ve funded and embraced such an “innovation lab” at SVN, and describe why it’s an important cause.

Inspired by the Motley Fool, whose two founders I recently spent time with at the Conscious Capitalism conference, let us consider the following notion: Becoming a leading company in an industry requires the right people, and I’m not talking about at the executive level, but at every level. An appetite for change has to be in a company’s DNA.  But being an industry leader also requires a tremendous amount of imagination… imagining a different world. A world almost like the one we live in now, but more efficient.  Becoming a laggard in an industry requires a lack of imagination. And just like any industry on the planet, there are forces that will disrupt commercial real estate brokerage and we are not immune.

Change happens to industries. Just ask a newspaper publisher, or anyone who invested in that industry in recent years. We still read newspapers – in fact we read them more today than in previous generations – but we don’t read them in quite the same way. And without a bridge loan from the then richest man on the planet, even the patriarch of the publishers – The New York Times – would have filed for bankruptcy protection. Were there warnings this would happen? You bet.

Back in 1993, a man named Gordy Thompson worked for The New York Times, and his job title was “Internet Services Manager.” Rest assured that in the C-Suite at The Times, no one knew what the role included, much less understood that it was arguably the most important position at the newspaper. As the story goes, Thompson tried – and failed to deliver the following message to The Times execs: “When a 14-year old kid can blow up your business in his spare time, not because he hates you but because he loves you, then you’ve got a problem.”

Thompson was in the habit of hanging out on Internet message boards, if you remember those from back in the day. There, Thompson noticed that fans of the Miami Herald columnist Dave Barry were re-posting Barry’s columns on the 2,000 person strong Usenet so that people who couldn’t read the Herald now could. In other words, the greatest competitive threat for newspapers was the popularity of their own content.  People wanted more of it where and when they wanted – on their terms.

This same trend has occurred in the financial industry when we began facilitating our own trades online – and the list goes on. Did people stop traveling? No, they stopped paying travel agents. And you better believe there was a Gordy Thompson every time, sounding the alarm, telling the corporate executives to use a little imagination. Saying “people want what they want, when they want it, where they want it and how they want it.  And if we don’t figure out a way to give it to them, they are going to get it somewhere else.”

Innovating to develop new methods of providing Commercial Real Estate (CRE) advisory services, working towards making the opaque and antiquated CRE industry more transparent and efficient are a few of the causes which drive the SVN innovation lab’s purpose – embracing the disruptive economic forces inherent in other industries is a big focus of our leadership team. When we talk about opening up parts of SVN – our Monday Morning Sales Calls to anyone who wants to listen or the previous version of our OnlinePublisherTM (www.crelaunch.com) – we’re focusing on increasing our productivity through collaboration with the entire industry, making it more efficient in the process.  This is the Sperry Van Ness® Difference. To learn more check out our SVN Difference Video.


Kevin Maggiacomo is the President and CEO of Sperry Van Ness International Corp.

*All Sperry Van Ness® offices are independently owned and operated.

 

Sperry Van Ness® 2012 Firm of the Year Miller Commercial Real Estate

The office that best embodies the Sperry Van Ness® culture and thus is able to increase its market share receives the Sperry Van Ness Firm of the Year award.  This year, the award is given to Sperry Van Ness/Miller Commercial Real Estate.

SVN Miller, which has offices in Maryland and Delaware, has been a Sperry Van Ness franchisee since 2007. That was the year that the principals decided to bring together the top commercial producers in the area to form a specialized commercial real estate group. Since then, SVN Miller has commanded a high market share  by growing its main office by recruiting high-achieving sales agents who embody SVN core covenants and culture, and expanding their footprint in the Mid-Atlantic through the addition of four satellite offices. Kevin's Slide

The SVN Miller team started out in January 2007 with 15 staff members including two managing directors and eight advisors. Today, they have doubled the staff, to 31 total, all working among its five offices.

SVN Miller places a lot of emphasis on having a sociable atmosphere by involving the entire staff in various group activities throughout the year. SVN Miller holds an annual investor forum each year in which advisors and the marketing team get together. It has also hosted several broker forums where all commercial agents in the area are invited to collaborate on deals.

A great example of SVN Miller’s strong team spirit came through during Hurricane Sandy. As the ocean flowed down the streets of Salisbury, Maryland, the team saw first-hand the devastation of a national disaster.  Yet, within a month, thanks to the entire staff including spouses and children who help move out, renovate, move back in, decorate, work through IT issues and more – SVN Miller was back fully operational, barely missing a beat during the crisis.

But it goes beyond socializing and educational get-togethers. Miller believes in team-building though community service projects. Every year, the offices participate in several community projects such working with Habitat for Humanity, doing a river clean up through the local Chamber of Commerce or participating in a Warrior Dash.   Advisors and staff, who each have favorite charities and causes and want a chance to showcase them, provide the project ideas.

Perhaps most telling of Miller’s team culture is the set of “success bells” that hang in the back of the office. Each time an advisor has a new contract, settlement or other good news, the advisor rings the bells, which starts a chain of congratulations that creates their unique team camaraderie.

 

 *All Sperry Van Ness® offices are independently owned and operated.

Sperry Van Ness® 2012 Innovator of the Year, Ryan Imbrie

As an early adopter of using the iPad as a selling tool, Ryan Imbrie is a natural choice for the Sperry Van Ness® 2012 Innovator of the Year Award. This award is given to an advisor who embraces the latest technology to further his or her business and career. Ryan, working the International Council of Shopping Centers RECon floor with his iPad in hand, truly personifies the message that SVN is the company of the future.

Ryan Imbrie, 2012 Rookie of the Year with SVNIC's Vice President for Organizational Development Bo Barron
Ryan Imbrie, 2012 Innovator of the Year with SVNIC’s Vice President for Organizational Development Bo Barron

Ryan is a CCIM and a senior advisor at SVN/Imbrie Realty, LLC in Portland, Ore. He believes in using readily available technology to increase productivity. Ryan is never far from his iPad where, with the swipe of a finger, he is able to access all his listings, due diligence, and database contacts. When most brokers may still be dragging around massive binders with their listings, Ryan uses the iPad during meetings to show clients existing inventory.

Ryan also uses the iPad to its full real estate potential. He uploads PDF marketing packages into one of three folders: Current Listings, Closed Transactions, and Pocket Listings using iBooks. During client meetings, Ryan is able to show detailed listings and immediately email a full package if there is an interest.

To increase the functionality of the iPad, Ryan uses and recommends the following apps:

  • The SVN Connect AppSVN’s own app offers access to all of our listings, advisors and offices, along with a suite of helpful tools
  • LoopNet: The property listing service
  • PocketProfile: Ticor Title’s App allows you to pull up ownership information based on an address or the more useful “Near Me” feature
  • Dropbox: A useful tool for sharing due diligence with brokers or buyers
  • UPad: Excellent note-taking app
  • Splashtop: Allows remote access to a desktop or laptop computer
  • AppBox Pro: This app provides a loan and amortization tool
  • MagicPlan: A tool that uses the camera on the iPad to create basic floor plans
  • A Fin Pro: A financial calculator
  • WhitePages: A phone book on the go

Ryan uses technology as a productivity booster, but it doesn’t substitute for the skills needed to succeed in commercial real estate. He says: “I remind myself on a regular basis that business is not won based on technology. The key to success in commercial real estate is forging relationships.”

 

 *All Sperry Van Ness® offices are independently owned and operated.

 

Leasing Market Outlook for 2013

Leasing covers a diversified territory categorized by product type, geography, size and quality. Most categories in major markets have seen steady absorption during the past 12 months and this should continue through 2013.

The lack of access to capital and financing has compelled businesses to lease rather than to buy. The lending environment and vacancy-driven low rent rates have made it a tenant’s market for several years. However, steady absorption is giving confidence to landlords that the market is gaining strength. This may mean that deal terms may not be as favorable for tenants in 2013. The strongest activity remains in smaller spaces, in quality properties, located in better markets.

As residential markets improve, homeowners will once again see equity that may be used to start businesses, restaurants and stores.  This could spell a higher demand for smaller retail space.  As consumers continue to spend more online, big box retailers have closed stores and have had to retool their business models to maintain profitability. As a result, developers are getting creative about re-leasing the empty big box locations.

The economy has forced many talented people to start their own consulting, professional or technology-based companies.  This will continue in 2013, creating more absorption in primary and secondary office markets.

The general outlook for leasing in 2013 will be steady absorption and increasing rental rates. As confidence builds, vacancy rates drop and the housing market improves, we will see new product deliveries. A new cycle is starting, and it is opening up new opportunities for tenants and landlords to make deals.

Prepared by:

Rich Vaaler, Sperry Van Ness/SVNMA
Rich Vaaler, Sperry Van Ness/SVNMA

Rich Vaaler

 

Leasing Product Council Chair

Sperry Van Ness/SVNMA

Leesburg, VA

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Effective Business Networking: Collaboration at the Core by Karen Hurd

We talk a lot about collaboration at Sperry Van Ness®.  I believe effective business networking comes down to putting the interests of others first to build relationships. If you can find the time to help others, new business will often find you.

The organization Commercial Real Estate Women – widely known as CREW – has helped me expand my business network through the years. So when I was recently asked to speak on effective business networking at a CREW event in Memphis, Tenn., my immediate answer was yes to the panel — and yes to the fantastic barbecue down South.

Karen Hurd is sales director for franchise development for Sperry Van Ness International Corp.
Karen Hurd is the Sales Director for Franchise Development for Sperry Van Ness International Corp.

Here are just a few of the thoughts I shared as a member of that panel discussion:

Take an interest in other people

I like to keep index cards on my desk with some of my favorite points from the Dale Carnegie book How to Win Friends and Influence People. Carnegie reminds us of “Six Ways to Make People Like Us:”

  • Become genuinely interested in other people.
  • Smile!
  • Remember a person’s name is to that person the sweetest and most important sound in any language.
  • Be a good listener.  Encourage others to talk about themselves.
  • Talk in terms of the other person’s interests.
  • Make the other person feel important – and do it sincerely.

Take your networking to the next level (obtain the deal/business/contract)   

Beyond that first handshake, it takes hard work to continue building a business relationship. In our ever-changing tech world, take the time to send a handwritten thank you, drop a note, make a call, or forward an article of interest. You need to establish rapport and credibility so your referral source is thinking of you should an opportunity arise.  Prospecting takes time and I do it daily.

I understand we all get busy and take the path of least resistance.  Reach out and you’ll be amazed at what can happen.

How and when do you ask for business? 

Follow leads – and your gut.

Most of the time business and referrals will come to you because you’ve spent years building strong relationships. But you have to start somewhere.  It’s OK to reach out and ask someone if they may be able to help you.  Tell them you thought they may be a good resource.  Find out what they value and learn more about their needs.  Take an active interest in them. Other things to keep in mind:

  • How can you help the person sitting across from you?  I always ask this question.
  • Be genuine – all they can say is no.
  •  If they say no, ask them why. Ask them if they have existing relationships. Ask them gently for feedback or suggestions as you are trying to find ways to reach out and grow your business.  Ask how you can help them going forward.
  • Remember not to take it personally if they say no.  Sometimes we tend to beat ourselves up when rejected. Realize we are not meant to do business with everyone.  Move on.

Create a 30-60-90 day plan

Create a plan and work the plan!  When you’re done, compare it to your strategic business plan and look carefully at how you’ll overcome obstacles. Ask yourself what is holding you back.  Make a list of your accomplishments and know your value proposition.   Be prepared to answer why you should be considered for the business. Know the why and believe in yourself as you might just get asked.

Happy Networking!

– Karen Hurd

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Multifamily Market Outlook for 2013

It’s a great time to be in the multifamily commercial real estate business.

The 2008-2011 downturn in the economy caused fundamental changes in all product types but none more significant than it the multifamily business.  The multifamily business ground to a halt with the glut of foreclosed homes and with the stagnation in mortgage lending brought on by the demise of the CMBS market.  As lending started to thaw the GSA’s stepped up to fill the gap.  FNMA and FHLMC have started lending again. HUD has really never been out of the market, although it may seems that way since getting a new HUD loan can take 18 months or longer.

As rents dropped and vacancies increased with the rising unemployment rate, apartments took a beating.  Values dropped precipitously due to deteriorating fundamentals leaving most owners underwater with their mortgages.  Lenders initially were in shock and not interested in either working out the loans or foreclosing on the loans.

The downturn caused developers to stop building both apartments and single-family homes.  As home foreclosures rose, the market was spooked by “shadow inventory,” but that excess inventory did not materialize.

At present, nationally, the picture continues to brighten for multifamily.  Lenders are loosening up lending standards for multifamily and FANNIE MAE and FREDDIE MAC are lending again.

Multifamily fundamentals continue to improve and lenders are clearing their shelves of product, although very slowly.  As the economy continues to improve, vacancies and concessions are improving.  Rents in many markets are increasing due to lack of new product and the absorption of single family homes.  Cap rates are returning to 2005/2006/2007 levels although at lower income levels.

The outlook for 2013 is that it is a good time to buy multifamily (if you can find the product).

Prepared by:

David Baird
David Baird, Sperry Van Ness Nevada, LLC.

David Baird

Multifamily Product Council Chair

Sperry Van Ness Nevada, LLC

Las Vegas, NV

 

*All Sperry Van Ness® offices are independently owned and operated.

Mobile technology and mass customization by Diane Danielson

Mobile technology has changed more than the fact that we can work anywhere at anytime. Earlier we discussed how mobilization has affected how we perceive time and use space.  This week, we’re looking at how it has increased the need for personalized services and mass customization, even in the B2B realm.

One of the interesting things about mobile technology is that we all use the same devices, but we customize them to fit our own needs. With over 775,000 apps in the iPhone store (including our own SVN™ Connect iPad and iPhone apps), and multiple settings for font size, ringtones, and hundreds of other options, it’s statistically impossible to duplicate another individual’s mobile experience.  On top of that, the smartphone case market is booming – everyone wants to personalize his or her identical device.

When it comes to content on your device, again, no two people see the same Twitter or Facebook feed. We personalize our feeds to fit our own unique interests. For example, my Twitter feed is full of local news + social media and business gurus + commercial real estate contacts + a handful of pop culture tweeters. This is a mix that is not likely to be duplicated by anyone else, but it works for me.

As a result of all this personalization in the palm of our hands, mobile technology has helped solidify the era of mass customization.

How is customization being used in your industry? In the hospitality industry, hotels are all delivering the same basic product: a room for rent. Yet, at many hotels these days, you can:

photo-10
Big mugs and “to go” cups. Now that’s mass customization in a hotel that I really appreciate!
  • choose different rates that might include different benefits like breakfast or complimentary internet access
  • have a wake-up call, use an old-fashioned alarm clock or dock your iphone right next to your bed.
  • make coffee in your room, and even have your choice of mugs or “to go” cups.
  • Self-park or valet-park
  • Check out online or in person
  • Earn points towards future stays
  • Use points from other frequent traveler programs

Providing customization in the details, whether it’s at initial contact or during delivery of services, can become your differentiator and the key to client loyalty.

So what does this mean for the commercial real estate industry? It means that you have to look at your business from the user’s perspective and get personal. Here are two areas where you can incorporate some customization.

Communication

Start with something as basic as your website contact page. Nothing is more frustrating than wanting to contact someone by phone and there is only a generic contact form on the page or vice versa. You need to give site visitors both options. In addition, you can further personalize your communications by allowing site visitors to directly contact individuals at the firm or by area of expertise.

In addition, there are potential clients out there who may prefer to get to know you and your business via LinkedIn, Twitter, Facebook or even an eNewsletter. Provide them with options.  Do you send out email blasts? Consider segmenting your list. Most email distribution programs have this option, which even allows recipients to select the type of offerings about which they want to hear.

Services

This past year, SVNIC focused on rolling out two more service options for our franchisees to adopt: Property Management and Auction Services. We also have specialty product councils, where our Advisors can team up with others who have a product specialty like hospitality or marinas. The ability to provide multiple, related services for a client creates the perfect platform for client personalization.

Diane Danielson

How are you setting up your business up for customization this year?

Diane K. Danielson is the Chief Platform Officer at Sperry Van Ness International Corp. Click here to follow her on Twitter.

Single Tenant Market Outlook for 2013

Many are predicting another big year as low interest rates combine with aggressive 1031 buyers to keep the market moving. Many investors see 2013 as the chance to claim their prize assets and lock into incredible loan rates to insure long term cash flow that outperforms stocks, CD’s and other savings vehicles. Based on a survey completed by the Boulder Group, over 53% of the investors polled predicted that the transaction volume will increase this year by 5-15%.

Trends:

  • 1031’s From Apartments:  Many of the current single-tenant investment buyers are coming out of 1031’s from the sale of multi-family. These investors have traded active management for passive and are thrilled to have a monthly check arrive with no headaches or responsibilities. These buyers depend on their advisors to find, screen and secure the best possible 1031 replacements.
  • Cap Rates: We have seen a steady decline in cap rates in most market segments over the past year.  Many asset classes are demanding record high sale prices. Based on the Calkain Net Lease Trend Report of Dec 2012, the reported cap rate averages are:

Banks at 6.01 cap +/-
Convenience Stores at 6.35 +/-
Pharmacy at 6.61 +/-
QSR at 7.05 +/-
Restaurants at 7.10 +/-
Automotive at 7.27 +/-
Dollar Stores at 7.45 +-
All Retail at 6.97 +/-

  • Creative Buying: Many buyers are getting more creative to separate themselves from the pack. Some are looking for higher cap rates associated with shorter lease terms and will trade some risk for higher reward.
  • Financing: Many investors are enjoying non-recourse financing on investment grade credit tenants.  Recent non-recourse loans include WAG, CVS, DG and FDO.  We have seen LTV as high as 90% on some of these assets.  The average LTV seems to be 70% as investors are willing to invest real dollars (or have to if they are in a 1031).
  • Hottest markets:  There are hot markets all over the country. The DC area continues to command high prices as the west coast heats up too.  However, very high prices are being paid for assets like Dollar Generals in markets as small as 1000 people.  It seems that the credit is more important than the location for many buyers, especially ones with short 1031 deadlines.

Forecast for retail types:

  • Dollar Stores: More Dollar Stores are being built and new investors continue to enter the market realizing that these may be the best value for their investment.  Large funds have purchase offers into developers to buy everything they build at a fixed cap rate, so they compete with the smaller investors.
  • Drug Stores: New Walgreen’s stores are popping up all over again so the supply seems to be greater than it has been for the last several years. This should keep cap rates from going much lower in the near future. Many investors prefer the rent increases paid by CVS stores.  However many CVS offer $0 cash flow that investors often can’t afford.  Many lenders have a lot of WAG’s on their books presently, so they are requiring more equity invested from the buyers in some cases.
  • Auto Parts: O’Reilly’s and Advance Auto continue to attract investors seeking a reasonably priced asset in busy locations. This segment will most likely stay strong for 2013.
  • Big Box:  There are lots of changes going on as Best Buy, Office Depot and others change their preferred store size to smaller footprints. This could turn some single tenant assets into multi-tenant assets and possibly raise the overall cap rate on the finished product, lowering their value slightly. Landlords should factor some remodeling money into their budget if they have short leases with those tenants.
  • Fast Food:  Fast food stores seem to be more attractive to investors since the economy has picked up and store sales are going up.  Many brands are expanding to new locations.
  • Restaurants: The big sale/leasebacks of 2008 and 2009 like Applebee’s and Macaroni Grill resulted in some investors getting excellent buys on those assets back then due to the large supply available. Many are re-selling those now for a nice profit and exchanging into other types of assets. They are selling to 1031 buyers that are thrilled to get an attractive brand that offers a decent return.
  • Sale Leasebacks: Many QSR Franchisees are taking advantage of the high real estate values to sell their buildings and lease them back, freeing up important capital to use for expansion and remodeling
  • Ground Leases: There seems to be a trend towards buying ground leases by some investors. Those that seek future upside will accept a smaller return upfront.  Most ground leases have generous rent bumps every five years and if the tenant does not renew, most ground lease holders get the building for free if they leave. It is a simple way to lock into long term cash flow if set up properly.  McDonalds and AAA Rated banks lead the way with the lowest cap rates.

Prepared by:

Peter Colvin, Sperry Van Ness Silveri, Grand Rapids Michigan
Peter Colvin, Sperry Van Ness® Single Tenant Product Council Chair

Peter Colvin, Chair of the Sperry Van Ness® Single Tenant Product Council
Sperry Van Ness/ Silveri Company
Grand Rapids, MI

*All Sperry Van Ness® offices are independently owned and operated.

Mobile Technology – Why having the Internet in your pocket changes how we use space.

We all know mobile is a huge trend this year, but I believe that we need to break it down further to really understand its reach. Earlier this month, I wrote about how mobile technology has changed how we perceive time. This week, I’m focused on how it changes our use of space.

In real estate, whether it’s residential or commercial, we are selling space and location and mobile technology has changed that forever.

You can now work anywhere. Companies like Sperry Van Ness International Corp. are storing their data and accessing software in the cloud. This means our employees and Advisors can work from wherever they want.  This change affects the traditional definition of “office space.” One example of the new era of office space is the Boston Innovation District (@IDBoston). This new district is a true testament to their “Live Play Work” slogan, with innovation centers where entrepreneurs can come together and smaller housing units with shared workspaces right in the building.  We’ve also recently seen the launch of Marriott’s workspace on demand program (powered by LiquidSpace) where a traditional hotelier is now providing short-term office space.

You can now live smaller. When you downsize your desktop computer to a laptop or tablet, do you really need a desk?  If you carry your books around on a Kindle, what would you do with a bookshelf? What if your iPad is your TV?  We used to need hundreds of square feet to hold all our stuff, but the next generation is able to fit all their possessions in the back of a Zipcar. And, who needs a parking space if you can share a car? This is why the Boston Innovation District is testing out micro-units with housing as small as 300 sf.

You can now share space across industries. While this has been a trend for dying industries, it may be a way to revive a few. In retail, with the ease of purchasing books, music and games on mobile devices, bookstores are trying to stay in business by adding cafés; and GameStop and others are pursuing kiosks, pop-ups and sub-leases within other stores. The Boston Globe, mired in another struggling industry, has even opened up it’s extra space to entrepreneurs. While some might see this as a depressing last ditch save, others might see the opportunity in the cross-pollination of ideas. What true entrepreneur would be able to resist telling their landlord how they might improve their service?

How do we address these changes in the commercial real estate industry? We can do the following:

  1. Help tenants and owners incorporate flexibility and adaptability into their space planning. Whether it’s for growth, remote workers, or in the worst case, downsizing, the more we can incorporate flexibility and adaptability into their space planning, the better service we are providing. It’s likely that tenant reps may end up doing a bit of space matchmaking in order to make a deal work.
  2. Update traditional space calculations. Does that law firm really need that many square feet per attorney when you cut out the library? Is one conference room enough? Or can you create more shared spaces? How we calculate and use space is changing. There is a need for more “we space” and less “my space.”
  3. Look for office opportunities within residential settings and vice versa. As the Boston Innovation District demonstrates, people want to blend where they work with where they live now that mobile technology allows them to do so. In urban planning, the key will be to prevent financial districts or under-developed areas from becoming ghost towns. Washington DC did this with a stadium.  In that case, they built it and the people, and businesses, did come.
  4. Analyze your own true space needs. Has your ability to access the web from anywhere changed how you work? Are there adjustments in your space needs or in how you use your space that could either lower operating expenses or increase productivity? You might be surprised to find how much your mobility has changed how you work and use your current space.

Has mobile technology changed how you operate your business? Please comment below, I’d like to know.

Diane K. Danielson is the Chief Platform Officer of Sperry Van Ness International Corp. Follow her on Twitter at @DianeDanielson.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Retail market outlook: Increase in sales

Happy New Year!  While we wait for the official Fourth Quarter 2012 results to be compiled, I can attest to (and almost guarantee) that sales activity in the retail shopping centers sector flourished as sellers rushed to complete sales by the year’s end. Special servicers, lenders and distressed property owners were the primary sellers; users and opportunistic buyers were the primary buyers.  Annual figures are expected to show an overall increase of total sales in terms of dollar volume compared to 2012.

Distressed retail assets sold not on cash flow, but the demographic markets price per square foot comparables. Traditional sales (that of non-distressed properties) were primarily Class A anchored assets. These properties traded almost exclusively among the private and publicly traded REITS. Lack of inventory of stable retail centers in core markets demanded cap-rates not seen since 2005.

The expectation for 2013 is more of the same, as billions of dollars in loans become due and property owners find themselves unable to replace existing debt because of shrinking property values resulting from reduced rents and/or loss of tenants. In addition, the economic and governmental debt crisis uncertainty will play havoc on tenant expansion, job growth and lender motivation.  These conditions will once again drive sales as investors look to commercial real estate for yield and the belief that real estate values have reached bottom.

 

Shari Tucker-Gasser, National Director of Retail, Sperry Van Ness
Shari Tucker-Gasser, National Director of Retail, Sperry Van Ness

Shari A. Tucker-Gasser
National Director of Retail

Sperry Van Ness/dba Sperry Van Ness, LLC

 

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Mobile Technology’s Effect on Time and Business

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Diane Danielson, Chief Platform Officer, Sperry Van Ness International Corp.

It’s unanimous that “mobile” is a top trend in 2013. But, it really needs to be broken down to examine how greatly it affects business. One aspect that mobile has changed tremendously in the past year is our perception of time.

  • How often do we talk with colleagues and immediately have to “look something up” to solve a debate. What did we do without Google at our fingertips?
  • When we download a season of our favorite TV show onto a mobile device, or watch via Hulu, we generally have no idea what night of the week it might be on. Gone are the days when we flocked to NBC’s Must See TV Thursday Night Lineup on Thursday night.
  • We see and read the news as it happens. No more waiting for a 6:00 pm news broadcast or the morning paper.

But, how does this time shift affect your business? It means that delivering services and information the same way you did in 2008 won’t work in a world where time has new, or no, meaning. It means we all need to adjust how we deliver services to meet the demands of the mobile world.

One example of a company that understands the new shift in how we perceive time is Comcast. They were one of the pioneers of using Twitter as instant customer service. Have an issue with Comcast? Tweet about it. Or better yet, tweet @comcastcares directly and their online twitter team will respond faster than you would ever get off hold on the phone!

In addition to Twitter, Comcast made another change. Remember the 4-hour window of wait time for service? Seems outrageous in an era of mobile technology and real-time communication, especially when drivers can be tracked by GPS. This is why Comcast dropped it to 2-hours with a guarantee to be within the window or you receive a $20 credit.

In commercial real estate, time as we know it is similarly collapsing. With new CRE tools like www.42Floors.com, clients (in certain markets) don’t have to wait to view a building. They can see photographs, street views, and maps from their computer (or tablet).  Through www.teneightapp.com, brokers and clients can rate buildings in real time.

There are also productivity tools like www.dropbox.com that make real-time data-sharing easy (and free). My latest find is www.slideshark.com, which allows you to view powerpoint shows on iPads and iPhones. Check out www.cre-apps.com or www.CREvine.com’s tool section for more.

At Sperry Van Ness International Corp., we have cloud-based systems for communication, marketing, CRM and project management so that our Advisors can deliver information to clients quickly and instantaneously.

How are you working in the new “time-less” era? Have you changed how you deliver services to clients? Are there new tools that help you shift time? Chime in below, we’d love to know.

Diane Danielson is the Chief Platform Officer of Sperry Van Ness International Corp.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Hospitality Real Estate Market: Q4 Analysis and Outlook for 2013

Tom Hamm Sperry Van Ness Commercial Real Estate Advisor
Tom Hamm, Hospitality Council Chair, Sperry Van Ness/Hamm & Co.

Hotels are operating businesses housed within commercial real estate boxes. As such, their value is based on the revenue and profit earned by the business, and fluctuates accordingly.

Hotel values dropped precipitously following the start of the recession in Q4 2008 with cutbacks in corporate, group and leisure travel. Hotels responded by slashing their rates in order to compete for what little business was available.

Since 2010,  recovery has been steady but slow, driven first by occupancy improvements, followed by room rate increases. Initially, the greatest improvements in both occupancy and average daily room rates (ADR)  was seen in the luxury segment.  In 2012, upper mid-scale and upscale enjoyed the greatest increase in rooms sold. Regionally, the West South Central and Pacific had the highest growth in rooms sold, year over year. Some markets, notably Manhattan, have seen dramatic demand improvements, which has spurred a hotel building boom there.

In most markets, supply growth has been constrained by limited  availability of financing. According to Smith Travel Research, for the trailing 12 months through November 2012 supply is up  0.4% while demand increased by 3%. That’s a great dynamic for the industry that has translated into an increased Revenue Per Available Room (RevPAR) of 6.8%.

For the 2012 year to date through November, performance for in the hospitality market in the United States was as follows:

 

Occupancy

Average room rate

RevPAR

2012 2011 2012 2011 2012 2011
62.6% 61.1% $106.23 $101.98 $66.47 $62.27

 

Hotel transaction volume was down 25% in Q3 but looks to be up 25% in Q4 compared to last year, driven by large portfolio transactions. On an individual property  basis, sales volume was flat, according to Real Capital Analytics.

Cap rates for hotels have held around 7.6%, down from 9.5% in 2009. Full service hotels traded on average at 7.2%, while limited service hotels traded at 8.6% cap rates.

Average price per room was $164,015 for full service and $64,233 for limited service. There continues to be strong buyer demand for deeply discounted distress opportunities, while publicly  traded REITs focus on major markets: seeing acquisitions in non-core markets as diluting the value.

In their 2013 outlook, hoteliers are less optimistic than in 2012. They see top line growth slowing with resistance to rate increases, while operating costs will increase at a faster rate than revenue, thereby putting pressure on profitability. In addition, the brands, which have shown patience and flexibility during the recession, are expected to tighten up on Quality Assurance standards and Property Improvement Plans (PIPs) associated with license renewals and hotel sales.

We expect that many hotel owners who struggled to hold on through the recession and benefited during recovery, will decide to sell in 2013 in light of anticipated slowing profits and before pent up buyer demand abates. This should bode well for brokered transactions in the hospitality arena.

Report submitted by:

Tom Hamm, Hospitality Council Chair, Sperry Van Ness/Hamm & Co., Stamford, CT

*All Sperry Van Ness offices are independently owned and operated.

 

Self storage: Q4 2012 Report and Outlook for 2013 by Nick Malagisi

Nick Malagisi
Nick Malagisi, Self Storage Council Chair

As chair of the Sperry Van Ness® Self Storage Product Council, I am pleased to provide this quarterly report on the self storage industry. This report is intended for owners, operators, vendors who service the self storage industry, investors in this particular product sector and the over 800 Sperry Van Ness advisors serving clients in 175 markets across the country.

As most of you already know, this investment product sector is a niche industry with the real estate value dependent on the operating business component. The stronger the management, the better results one should see to the bottom line. In that regard, our industry is very similar to the hospitality industry.  However, the self storage industry has not yet found a way to “flag” the facilities and create brand awareness. Its time will come.

This past year has seen a continued and  healthy improvement in the sector, led by the four public REIT’s that have had seven consecutive quarters of increased occupancies and revenue after nine consecutive quarters of losses beginning in 4Q 2008.  Public Storage remains the industry leader in  number of facilities across the country including its European division bought from the absorption of Shurgard operations some six years ago. Public Storage is also the leader in stock price at a high value this year at $130 price per share or three times the value of the next competitor, Extra Space. Public Storage stock was included in the S&P 500 and Dow Jones Industrial Average a few years ago, replacing such household names as Sears & Roebuck.  The 3Q earnings reports have just been announced and all four of the self storage REIT’s continue to perform well.

New development of the product has been at a virtual standstill these past four years, which has helped supply catch up with demand in most markets as the industry doubled in size from one billion to two billion square feet from 1995 through 2006.  The dearth of new construction has created an opportunity for the larger operators to gain market share by having the capital to purchase existing facilities, especially in the top tier markets.

Cap Rates in the top tier markets are in the 6.5-7.5% range while the rest of the country is seeing 7.5-9.0% Cap Rates. The coming year should be very interesting as those facilities that were financed with 10 year debt in 2003 will be coming to the market for either refinance or sale.  It remains to be seen how many of those properties have retained their value and will qualify for refinancing without a recapitalization.

The Sperry Van Ness organization has self storage specialists located across the country who can become a valued resource for you.  If you are interested in the investment opportunities in this area, reach out to the SVN advisor in your market and watch for opportunities to buy and sell as they become available.

Nick Magilisi,  Self Storage Council Chair, Sperry Van Ness/Commercial Realty

 

*All Sperry Van Ness® offices are independently owned and operated.

 

 

Welcome to the new Sperry Van Ness blog

Before starting a blog, you need to consider  why you are blogging. Here at Sperry Van Ness  we’ve been encouraging all our Advisors to participate in social media, and it’s time we pitched in and gave them even more to share on Twitter, Facebook, and LinkedIn as well as on their own blogs.

What’s our “why” as in “why blog”?  We’re blogging because we believe that it is a great way for us to demonstrate what makes Sperry Van Ness truly different – our people, our platform and our belief in always putting the clients’ interests first.

On this blog and website, we hope to introduce you to the Sperry Van Ness® Difference through our:

  • National platform/local representation;
  • Innovative marketing and technology; and
  • A culture of collaboration.

Each week we will bring you a variety of market reports, Advisor spotlights, productivity tips, CEO updates and much, much more. Want to make sure you don’t miss anything? We’ll be sharing posts through our Facebook page, Twitter account, Google+ and via LinkedIn, so connect with us there. We’d also like to hear from you directly, so please jump into the conversation through our comments section.

Diane K. Danielson, Chief Platform Officer, Sperry Van Ness International Corporation.

*All Sperry Van Ness® offices are independently owned and operated.

Commercial Real Estate Office Properties Q4 2012 and Beyond

John McDermott Sperry Van Ness
John McDermott, Office Product Council Chair, Capital Partners | SVN

Going forward, there are a lot of reasons to be excited about the commercial real estate brokerage opportunities in the office property arena. Of the leading property types, office property by its very nature requires those dedicated to the product to be true advisors to their clients. Whether pursuing landlord representation or tenant representation on the leasing side or traditional investment brokerage of the asset class; the extreme “added value” role has never been more critical to the process and valuable to the client.

The Sperry Van Ness® difference and our competitive advantage in smaller secondary and tertiary markets as well as our suburban footprint coincide perfectly with the shift of investor interest to those markets and sub-markets for office properties; both for tenancy (less commuting with $4 and $5 gas prices) and investments (suburban office sales volume YTD 2012 are up 29%). Improving financing options, low interest rates and the on-going hunt for trophy assets outside the CBD continue to be fueling the office marketplace. The sale prices for office product in tertiary markets saw a 30% surge so far in 2012 and are likely to remain strong in 2013 and beyond.

On the brokerage side, it comes back to the most fundamental realities of our business and that is clients only become active when they either have a problem or see an opportunity. Office is a product that has both in a very big way.

Understanding these factors, identifying them and acting upon them will provide significant earning opportunities for you at SVN, particularly in the next two to five years.

Problems in this market include:

  • Vacancy
  • Shifting demographics
  • Lingering rent rollover risk
  • Weak health and financial well-being of many tenants
  • Lack of demand for traditional space
  • Lack of funds for tenant improvements and leasing commissions to fill vacancy

Additionally there may be a lack of reserves to stay competitive and improve a property to increase tenant retention; too often a capital stack on the property that is either burdensome or unable to be refinanced without a significant cash infusion; and the competition of bank owned or distressed product in the marketplace.

Opportunities in this market include:

  • Lack of any significant construction in more than three years
  • Suburban and main street office investments in secondary and tertiary markets are offering 120 bp to a full 200 bp return advantage over the major or gateway markets
  • Price per foot acquisitions are well below replacement cost without the costly lead time of construction and absorption

Additionally, many investments offer vacancy upside where the investor can be the “low cost provider” in a region or sub-market and capture more than their fair share of tenants who are looking and tenants who perceive they are getting a bargain, are taking space “as is” or with minimal improvements, often at their own expense in exchange for a small rent abatement or deferral.

In the end, the advisor who is aware of these problems and opportunities will be able to get “in the middle of deals” in 2013 and beyond. Whether helping clients to reposition their existing assets, add value to a newly acquired asset or dispose of an existing asset; commissions, property management fees and asset management fees will be earned. Pay special attention to medical office space, open and first generation space and in fill spaces, particularly the smaller spaces.

– John P. McDermott, Product Council Chair | Office Properties, November 2012

 

*All Sperry Van Ness® offices are independently owned and operated.

 

The Year Ahead – 2012 by Kevin Maggiacomo

As we look forward to a new year, I am pleased to share my thoughts on the very memorable 12 months past, and to offer my outlook for the commercial real estate market in 2012. Before I do, I would be remiss if I did not thank the Sperry Van Ness clients, Advisors, staff, and fellow brokers for their contributions in driving us forward in spite of the unpredictable times. I know that I speak for all SVN Advisors and staff when I wish you a prosperous New Year.

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A Year of Fits and Starts for Commercial Real Estate

5

During a year of extraordinary economic and political uncertainties, commercial real estate held its position as a crucial safe haven for investors in 2011. Investment into the sector reached a peak in the second quarter, supported by CMBS conduit originators and more active life company and bank lenders. Even as economic and employment trends fell short, leasing activity for well-positioned assets strengthened. During this period, investment into segments of the market that had lagged during 2010, including commercial properties in secondary and tertiary markets and value-add opportunities, showed signs of firming, as well.

5

In spite of the rising momentum, commercial real estate investors revealed they were not entirely immune to the obstacles facing the wider recovery in business confidence. As I suggested in my New Year’s message one year ago, this has been a period of fits and starts. Over the summer, renewed disruptions of capital and credit that were largely unrelated to the property sector threw the conduit into disarray and slowed the pace of transaction activity more broadly. For many borrowers, lending sources pulled back once again, with the result that a larger share of pending sales has struggled to reach closing.

5

While sales volume in the third and fourth quarters will not match the spring’s flurry of trades, the shifts in the market must be understood in the context of a turbulent economic and political environment. Where investors have retrenched, it is often under the force of external pressures. It nonetheless remains clear from the current diversity of investors and lenders that commercial real estate is high on the investment hierarchy. In fact, many of the last twelve months’ most notable and most visible deals only came to fruition as the year drew to a close. The fundraising activities of the major REITs support this assessment, as well. US REITs raised $37.5 billion in equity in 2011, a new record that easily surpasses the previous high of $32.7 billion set in 1997. They raised another $13.8 billion in unsecured debt.

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A Persistent Imbalance

5

In the final tally, investment sales in 2011 will easily surpass the $120 billion benchmark set in 2010 and will roughly triple the record lows set in 2009. As a wider range of buyers and sellers have reengaged, pricing in the most actively traded markets has exhibited the sharpest improvements. In the extreme, some highly coveted trophy properties have prompted aggressive bidding by domestic and cross-border buyers and have ultimately sold at higher prices than during the market peak in 2006 and 2007.

5

While the most visible investments affirm institutional investors’ confidence in the sector, they offer only one perspective on the market. As I pointed out at this time last year, the headline statistics do not fully convey the unevenness of the recovery or the diversity of its investors. The market for assets that do not dominate their respective cities’ skylines is necessarily recovering along its own trajectory. In the current market, that has meant a balance of tailwinds and headwinds that has weighed in favor of the latter.

5

Core investors whose scope may be limited to a subset of metropolitan areas have argued that rising prices and falling cap rates will inevitably spill over into other segments of the market. In one respect, this is correct. Yields on mid-cap investments are higher than for any trophy property. But that assessment also overlooks the uniqueness of the market for small- and mid-cap commercial properties and the very different makeup of the investor and lender base. Understanding these differences is crucial to assessments of what the next year will hold for commercial real estate.

5

The Economy, Jobs, and the Political Deadlock

5

As in previous cycles, the recovery in small- and mid-cap property investment is proving more sensitive to underlying drivers of cash flow than the market for the largest properties. This inevitably means that a strong economic recovery will be one of the requisites for more robust investment. While companies have seen their profits rebound, surpassing their previous peaks from 2007, an environment of extraordinary economic and political uncertainty has constrained decision-making and investment in new tools and people.

5

5

In the first days of 2012, the employment outlook looks brighter. For commercial real estate – and for millions of families across the country that have struggled with unemployment – this is the critical missing link to a more balanced recovery. Although the data on job creation in 2011 only shows a modest improvement over the prior year, leading indicators of firm hiring have turned more positive. Job openings have been trending up consistently over the last year. More recently, first-time applications for unemployment insurance have fallen back to their lowest levels since early 2009. Further, employment gains in temporary help services have picked-up over the past 5 months, which lends well to permanent job creation. Even though single-family housing shows no definitive signs of an inflexion, other metrics indicate that marginally stronger growth in 2012 will support a healthier pace of private sector job creation.

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Regrettably, an environment of political dysfunction qualifies the outlook, both at home and in Europe. In fact, the latter presents one of the most credible threats to global growth. In the United States, the uncertainties presented by unusually intrusive policymaking may resolve over the next year, given the need for all parties to clarify their political positions and objectives as Election Day approaches. Needless to say, a business environment where the rules of the game are more predictable is more conducive to growth and job creation.

5

Investment Sales and Financing

5

As much as it depends on a stronger economic trajectory, the outlook for small- and mid-cap investment also relies on buyers’ access to financing. In financing their investments, large REITs may offer shares or issue unsecured bonds; trophy investments have also been supported by favorable lending terms from life companies and large international banks. These scenarios are not reflective of the market for smaller assets where the sources of risk and its mitigating factors can be very different. Given the historically dominant role of regional banks and CMBS lenders in facilitating this segment of the market, these lenders figure prominently in the assessment of what the next year will hold.

5

Although the CMBS market has struggled to reassert itself since last summer’s interruption, plans for new issuance in the first quarter of 2012 indicate a gradual increase in conduit origination activity. Surprising as it may seem, stability in global bond markets is an important condition for well-functioning CMBS markets, since the spreads on the latter’s bond yields are influenced by corporate bond market trends, as well. In the first half of 2011, more than half the CMBS loans securitized had origination balances of less the $10 million. It remains the case that a more active CMBS market is required for the small and mid-cap segments to flourish, in particular, as a large number of seasoned CMBS loans mature over the coming year.

5

Outside of the apartment sector, where generally improving fundamentals and the contributions of Fannie Mae and Freddie Mac are facilitating both sales and new development, commercial property investors are dependent on bank financing given an absence of other debt sources. For the last several years, that has presented a problem. Banks have been preoccupied with the management of their distress portfolios and have hesitated to extend new credit, even in the best of cases. The most recent data show those priorities changing. Banks’ default rates on their commercial and apartment loans have fallen consistently over the last year. Coinciding with the stronger performance of the legacy balance sheets, many banks are accelerating the liquidation of bad loans and real estate-owned. A growing minority are lending again, increasing their exposure in segments of the market where an absence of competition and low interest rates are affording opportunities to extend credit. Improvements in bank lending and CMBS issuance will have a disproportionately positive impact on the mid-cap market. Access to historically low-cost credit in 2012 and the likelihood of higher interest rates in 2013 signal an unmatched window of opportunity for acquisitions over the next 12 months.

5

5

Conclusions

5

The economic and jobs outlook is improving. With so many of the underpinnings of a stronger recovery in place, we can afford a degree of optimism. Politics and the possibility of external shocks, primarily from Europe, still qualify that optimism.

5

While prices in the largest markets have recaptured a significant share of their lost value, other assets have lagged the headline measures. Combined with historically low borrowing costs, there is tremendous upside potential for borrowers with access to financing who can identify well-positioned assets.

5

While the process has been frustratingly slow, more banks are moving distress off their balance sheets. This process has the potential to accelerate in 2012, given banks’ stronger positions generally, an evolving regulatory environment, and the potential for distress from maturing CMBS. That will create some pressures on the market, but it should also deepen the pool of distressed assets and notes for sale.

5

Attention will necessarily turn to the small and mid-cap market as the economy improves and financing options broaden. Given our experience in this arena, we are anticipating a high volume of advisory work to identify and market investment opportunities before consensus firms. Timing will be the crucial differentiator in this market – the intersection of low-cost financing and first-mover advantage demands that we act deliberately.

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Technology Enabled Collaboration by Kevin Maggiacomo

The impact and the power associated with mobilizing people for a purpose are rooted in fundamental economics – they are nothing new. From electing a government official, to spreading word of and organizing an “Aquarian exhibition” of 500,000 people at Woodstock in 1969, ideating among a critical mass of people, sharing and sourcing information while leveraging the power of numbers and virality have always been present in society. Aligned crowds, we call them “smart mobs” today, are driving virtually every major trend in the global economy.

What’s new, and ever evolving, is the technology which is enabling crowds to be catalyzed, assimilated, and leveraged like never before. If we examine only the past five years, we see how rapidly the speed and power of group collaboration has increased to create value to stakeholders in ways that were previously thought unimaginable. “Technology enabled collaboration,” as its been dubbed, is in full force and effect in almost every industry on the planet. From Restaurants to Travel, and from Yelp to Orbitz, people and businesses are organizing, collaborating, sharing and peering for the purposes of lowering costs, improving quality, saving time, and even curing disease.

Another fundamental shift that has taken place over the last decade is the move from proprietary to transparent, from closed architecture to open source, from a world controlled by scarcity to one opened up by sharing. The power in business is no longer generated by those who control something, but by those who share it. I recall a friend of mine saying: “business has never been about addition or subtraction – it has always been about multiplication.” No greater multiplier exists than creating an impassioned, intentional movement based upon meeting a market driven need.

The following statement may seem counter-intuitive to many still clinging to their old-school ways, but businesses today need to understand they probably cannot control the marketplace by the uniqueness of a product or service, therefore their only choice is to empower the marketplace by adding value. Sage advice then, would be to not get sucked into the frivolity of attempting to control a market – be disruptive by opening it up.

Sustainability for businesses will be found in how quickly businesses can embrace sharing, not how long they can hold a market hostage. Few people will argue with the fact that business has, and will always be, about relationships. We can debate positional variances between qualitative, quantitative, and relational impact, but the market has ended one debate – you don’t control relationships you empower them.

Despite this movement, and hitting a bit closer to home, the commercial real estate industry seems to have been immune to the collaborative trend, and continues to operate much in the same way as it has for 20-30 years. When my firm (Sperry Van Ness) broke from the industry standard approach more than 25 years ago by adopting a set of core covenants, which gave birth to our ethos of compensated cooperation and participation with the entire brokerage community to market our inventory, we were looked at as heretics among our peers. I’m certain as time has evolved our “heretical” approach is now seen as having set the chinning bar for how the industry should operate.

The problem is that while the marketplace recognizes the benefit of the aforementioned model, the brokerage industry as a whole continues to operate with much of the same opacity, often times at the expense of the client and to the benefit of the brokerages. “Quietly” marketing properties, offering zero fee incentive for other brokers to help sell a listing, inserting eyeball roadblocks like overused registration and confidentiality requirements are still par for the course. Has any other industry been more immune to the advancements of technology enabled collaboration than commercial real estate?

When will our industry as a whole to come out of the shadows, cease with the ethereal and mercurial, embrace fundamental economic concepts like supply and demand and operate in the light of day? In the future, the market will simply not tolerate anything less than an authentic and transparent approach to business.

What say you?

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.