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Sperry Van Ness ranks high on annual #CRE Lipsey Survey

Sperry Van Ness International Corporation is proud to announce that it is once again one of the most recognizable names in the commercial real estate industry, according to the annual Lipsey Survey.  The 2013 Top 25 Brands survey ranks Sperry Van Ness® 11th overall – and 10th among CRE brokerages.

This is the 12th year the Lipsey Company has conducted its survey of CRE brands. This year, about 100,000 votes were cast worldwide. Mike Lipsey, founder of the Lipsey Company, attributes the enthusiasm for the survey as a sign of continued recovery for the industry.

Brokers, developers, investors, mortgage bankers, property managers and clients participated in the annual event. The results are a combination of ballots, focus groups and individual surveys conducted with industry leaders, according to the Lipsey Company.

Click here for the full survey.

 

*All Sperry Van Ness® offices are independently owned and operated.

Five for Friday with David Gilmore of SVN/Gilmore Auction

 David Gilmore, CCIM, CAI, AARE, Managing Director at Sperry Van Ness/Gilmore Auction& Realty in Kenner, LA.
David Gilmore, CCIM, CAI, AARE, Managing Director at Sperry Van Ness/Gilmore Auction& Realty in Kenner, LA.

This week, Five for Friday features David Gilmore, CCIM, CAI, AARE, Managing Director at Sperry Van Ness/Gilmore Auction& Realty in Kenner, LA.

 1. What is your geographic market and product specialty?

Product specialty: Accelerated marketing which includes open outcry auctions, dual bid events (sealed bid + auction), online auctions and sealed bids. Geographic market: Much of my auction business takes place in our home state of Louisiana, however, in the last 18 months my team has handled auctions in Arkansas, Louisiana, Mississippi, Alabama, Florida, Iowa, Nebraska, Michigan, California and Washington.

 

2. What’s your latest best practice tip that you can share?

Using  www.1hour2plan.com , which is an inexpensive platform that can quickly help you create an annual plan to include mission, vision, values, objectives, strategies and priorities.

 

3. What’s been the biggest change over on how you run your business in the past decade?

Technology, Technology, Technology: Ten years ago we were sending 5 pound paper PIP’s (property information packages) to auction bidders. Now it can be downloaded or e-mailed in seconds. We used to register auction bidders by hand. Now we scan your driver’s license in less than a second and it’s in our database. In 2002, bidders were required to be at the auction to bid. Now you can bid from your laptop, iPad or smartphone from anywhere in the world. On some platforms the system can bid for you up to a pre-set limit so you don’t even have to be at your computer. Paperless transactions are already here. Sign the purchase agreement on an iPad or tablet and it is e-mailed to all parties within seconds. Cloud computing, Dropbox. All Technology.

 

4. What business book do you like to recommend to your colleagues?

You Can’t Teach a Kid to Ride a Bike at a Seminar” by David Sandler, founder of the Sandler Sales Institute. An effective but unconventional sales training book.

 

5. What’s a fun fact that not everyone knows about you?

Played inside linebacker at Nicholls State University many years ago. Also,  have always wanted to be a drummer in a rock and roll band. I don’t think drums are practical at 52 so I just bought a guitar but can’t play a lick, yet!

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Leasing Market Outlook for 2013

Leasing covers a diversified territory categorized by product type, geography, size and quality. Most categories in major markets have seen steady absorption during the past 12 months and this should continue through 2013.

The lack of access to capital and financing has compelled businesses to lease rather than to buy. The lending environment and vacancy-driven low rent rates have made it a tenant’s market for several years. However, steady absorption is giving confidence to landlords that the market is gaining strength. This may mean that deal terms may not be as favorable for tenants in 2013. The strongest activity remains in smaller spaces, in quality properties, located in better markets.

As residential markets improve, homeowners will once again see equity that may be used to start businesses, restaurants and stores.  This could spell a higher demand for smaller retail space.  As consumers continue to spend more online, big box retailers have closed stores and have had to retool their business models to maintain profitability. As a result, developers are getting creative about re-leasing the empty big box locations.

The economy has forced many talented people to start their own consulting, professional or technology-based companies.  This will continue in 2013, creating more absorption in primary and secondary office markets.

The general outlook for leasing in 2013 will be steady absorption and increasing rental rates. As confidence builds, vacancy rates drop and the housing market improves, we will see new product deliveries. A new cycle is starting, and it is opening up new opportunities for tenants and landlords to make deals.

Prepared by:

Rich Vaaler, Sperry Van Ness/SVNMA
Rich Vaaler, Sperry Van Ness/SVNMA

Rich Vaaler

 

Leasing Product Council Chair

Sperry Van Ness/SVNMA

Leesburg, VA

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

The Sperry Van Ness Difference Animated Video

At this year’s Annual National Conference, Sperry Van Ness International Corporation President & CEO, Kevin Maggiacomo, launched the new Sperry Van Ness Difference video. The SVN Difference Video boils down our core philosophy to it’s simplest form – it’s about going back to the basic fundamentals of supply and demand; and explains how putting the clients interests first is a benefit to everyone involved in a commercial real estate transaction.

*All Sperry Van Ness® offices are independently owned and operated.

 

Effective Business Networking: Collaboration at the Core by Karen Hurd

We talk a lot about collaboration at Sperry Van Ness®.  I believe effective business networking comes down to putting the interests of others first to build relationships. If you can find the time to help others, new business will often find you.

The organization Commercial Real Estate Women – widely known as CREW – has helped me expand my business network through the years. So when I was recently asked to speak on effective business networking at a CREW event in Memphis, Tenn., my immediate answer was yes to the panel — and yes to the fantastic barbecue down South.

Karen Hurd is sales director for franchise development for Sperry Van Ness International Corp.
Karen Hurd is the Sales Director for Franchise Development for Sperry Van Ness International Corp.

Here are just a few of the thoughts I shared as a member of that panel discussion:

Take an interest in other people

I like to keep index cards on my desk with some of my favorite points from the Dale Carnegie book How to Win Friends and Influence People. Carnegie reminds us of “Six Ways to Make People Like Us:”

  • Become genuinely interested in other people.
  • Smile!
  • Remember a person’s name is to that person the sweetest and most important sound in any language.
  • Be a good listener.  Encourage others to talk about themselves.
  • Talk in terms of the other person’s interests.
  • Make the other person feel important – and do it sincerely.

Take your networking to the next level (obtain the deal/business/contract)   

Beyond that first handshake, it takes hard work to continue building a business relationship. In our ever-changing tech world, take the time to send a handwritten thank you, drop a note, make a call, or forward an article of interest. You need to establish rapport and credibility so your referral source is thinking of you should an opportunity arise.  Prospecting takes time and I do it daily.

I understand we all get busy and take the path of least resistance.  Reach out and you’ll be amazed at what can happen.

How and when do you ask for business? 

Follow leads – and your gut.

Most of the time business and referrals will come to you because you’ve spent years building strong relationships. But you have to start somewhere.  It’s OK to reach out and ask someone if they may be able to help you.  Tell them you thought they may be a good resource.  Find out what they value and learn more about their needs.  Take an active interest in them. Other things to keep in mind:

  • How can you help the person sitting across from you?  I always ask this question.
  • Be genuine – all they can say is no.
  •  If they say no, ask them why. Ask them if they have existing relationships. Ask them gently for feedback or suggestions as you are trying to find ways to reach out and grow your business.  Ask how you can help them going forward.
  • Remember not to take it personally if they say no.  Sometimes we tend to beat ourselves up when rejected. Realize we are not meant to do business with everyone.  Move on.

Create a 30-60-90 day plan

Create a plan and work the plan!  When you’re done, compare it to your strategic business plan and look carefully at how you’ll overcome obstacles. Ask yourself what is holding you back.  Make a list of your accomplishments and know your value proposition.   Be prepared to answer why you should be considered for the business. Know the why and believe in yourself as you might just get asked.

Happy Networking!

– Karen Hurd

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Jeff Baasch of Sperry Van Ness, LLC

Jeff Baasch, senior advisor at Sperry Van Ness Commercial Real Estate Advisors in Chicago, IL.
Jeff Baasch, Senior Advisor from Sperry Van Ness, LLC in Chicago, IL

This week, Five for Friday is all about Jeff Baasch, a senior advisor at Sperry Van Ness, LLC in  Chicago, IL.

 

1.What is your geographic market and product specialty?

As Director of Multifamily sales, I specialize in the sale of multifamily assets in the greater Chicago land area, concentrating on six to 200-unit apartment buildings.

 

2. What’s your latest best practice tip that you can share?

Provide superior execution of the transaction.  In a challenging economic and real estate environment, having the experience to identify potential issues/hurdles, manage seller and buyer expectations, and remain extremely tenacious – deals will get closed.

 

3. What’s been the biggest change over on how you run your business in the past decade?

Real estate investors have become more sophisticated over the past decade and so I have worked to increase my role, from not only offering transaction services, but providing comprehensive advisory services.  I am able to assist property owners in developing comprehensive strategies and maximizing the value of their assets.

 

4. What business book do you like to recommend to your colleagues?

The Next 100 Years and The Next Decade by George Friedman.   These books explore a fascinating analysis of the major geopolitical events and trends of the 21st century how the United States became an empire and looks at the conflicts and opportunities that lie ahead.

 

5. What’s a fun fact that not everyone knows about you?

Love a good joke!

 

*All Sperry Van Ness® offices are independently owned and operated.

 

AuctionPoint 2013

Do you have CRE properties to sell? Represent qualified buyers? Since you’re here reading our SVN.com blog, we know you do. We also know that you rely on us to tip you off to new ways to sell your properties, and your business.

Well, we’ve got something big for you today. The very first large-scale industry open, collaborative online commercial real estate auction event: AuctionPoint2013. This huge liquidity event is open to the entire CRE industry, and will create the platform for hundreds of deals to be closed within a compressed timeframe. GlobeSt.com recently covered this exciting CRE event.

With a $350k+ advertising budget and advertising in The Wall Street Journal, Investor’s Business Daily, Financial Times, GlobeSt.com, local newspapers and numerous other print and online publications, AuctionPoint2013 is going to attract thousands of potential buyers worldwide.

With total transparency that helps streamline the sales process, auctions are poised to become the future of real estate sales.

By Brokers, For Brokers
Brokers from the nation’s leading firms have teamed up (yes, we are actually working together) along with title companies, REITs and banks to auction hundreds of quality properties held by motivated sellers to qualified buyers.

The event committee members include: Jerry Anderson, Sperry Van Ness; Joe French, Marcus & Millichap; Rosendo Caveiro, Cushman & Wakefield; Noel Davey, Grubb & Ellis; David Bolt, Lee & Associates; Gloria Neri, First American Title; Frank Diliberto, Diliberto Real Estate; and Dr. Sam Chandan, Chandan Economics.

What’s in it for me as a broker?

  • No costs – to brokers, or sellers. That means no placement fees, no marketing fees, and brokers keep their full commission
  • Use the event to secure listings and sell your existing inventory
  • Your listing is marketed under your name and company logo
  • With the lowest Buyer’s Premium in the industry, buyer traffic will be phenomenal

What’s in it for my clients?
For buyers, premiums are the lowest in the industry at just 2.5% thus directly saving buyer’s money. Every asset is underwritten by AuctionPoint2013 to ensure quality assets that are priced to sell. Required prior approvals for all properties mean that buyers can be confident that all assets are capable of trading.

For sellers, there are no fees. A nationwide marketing campaign guarantees extensive coverage and promotion. And prequalified buyers mean a streamlined sales process.

So How Do I Get Involved?

  • Submit an asset here with a quick questionnaire to see if the asset qualifies before March 15.
  • Talk to your buyers. The property list will be released to the public on March 29, at which time pre-auction offers will be accepted. The nationwide marketing campaign begins at the same time, as do property inspections and underwriting.
  • The online auction bidding will be held May 29-31.

Check out the AuctionPoint2013 website for more details for brokers, buyers, and sellers.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Jay Taylor of Sperry Van Ness Tarheel Commercial Realty

This week’s Five for Friday travels to Raleigh, North Carolina to spotlight Jay Taylor, CCIM. Jay is the managing director of Sperry Van Ness Tarheel Commercial Realty, Inc.

Jay Taylor
Jay Taylor, CCIM, Managing Director, Sperry Van Ness Tarheel Commercial Realty

 

1.      What is your geographic market and product specialty? 

Raleigh-Durham and eastern North Carolina with specialization in income properties, primarily multi-family and single tenant net lease.

 

2.      What’s your latest best practice tip that you can share?

It might sound old-fashioned, but hand-written notes. With so many forms of electronic communication bombarding us daily, these notes seem to stand out more with my clients and prospects. Also, especially during the holiday season, taking time to thank clients for their business with a personal visit and gift. This is also a great opportunity to listen and uncover other avenues to serve.

 

3.      What’s been the biggest change over on how you run your business in the past decade? 

Adapting to the market and synthesizing a much greater volume of information in order to give clients the best possible advice based on their specific circumstance.

 

4.      What business book do you like to recommend to your colleagues? 

I am an avid reader, so I don’t know that I could recommend just one!  Certainly a good starting point would be the Jim Collins trilogy of Built to Last, Good to Great and How the Mighty Fall.  I would also strongly recommend The True Measure of a Man by Richard E. Simmons, III.

 

5.      What’s a fun fact that not everyone knows about you?

My two primary pastimes (after family) are sailboat racing and retriever training.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Multifamily Market Outlook for 2013

It’s a great time to be in the multifamily commercial real estate business.

The 2008-2011 downturn in the economy caused fundamental changes in all product types but none more significant than it the multifamily business.  The multifamily business ground to a halt with the glut of foreclosed homes and with the stagnation in mortgage lending brought on by the demise of the CMBS market.  As lending started to thaw the GSA’s stepped up to fill the gap.  FNMA and FHLMC have started lending again. HUD has really never been out of the market, although it may seems that way since getting a new HUD loan can take 18 months or longer.

As rents dropped and vacancies increased with the rising unemployment rate, apartments took a beating.  Values dropped precipitously due to deteriorating fundamentals leaving most owners underwater with their mortgages.  Lenders initially were in shock and not interested in either working out the loans or foreclosing on the loans.

The downturn caused developers to stop building both apartments and single-family homes.  As home foreclosures rose, the market was spooked by “shadow inventory,” but that excess inventory did not materialize.

At present, nationally, the picture continues to brighten for multifamily.  Lenders are loosening up lending standards for multifamily and FANNIE MAE and FREDDIE MAC are lending again.

Multifamily fundamentals continue to improve and lenders are clearing their shelves of product, although very slowly.  As the economy continues to improve, vacancies and concessions are improving.  Rents in many markets are increasing due to lack of new product and the absorption of single family homes.  Cap rates are returning to 2005/2006/2007 levels although at lower income levels.

The outlook for 2013 is that it is a good time to buy multifamily (if you can find the product).

Prepared by:

David Baird
David Baird, Sperry Van Ness Nevada, LLC.

David Baird

Multifamily Product Council Chair

Sperry Van Ness Nevada, LLC

Las Vegas, NV

 

*All Sperry Van Ness® offices are independently owned and operated.

Five for Friday with Catherine House of SV Advisors

Five for Friday features Catherine House, CCIM, director at Sperry Van Ness/ SV Advisors in  San Francisco, CA.

 

Catherine House, Director, SV Advisors
Catherine House, Director, SV Advisors

1.  What is your geographic market and product specialty?

I sell medical office as well as neighborhood commercial buildings. My geographic area is the city of San Francisco and also the nine-county San Francisco Bay Area. I regularly team up with other Sperry Van Ness advisors when listing outside of San Francisco. Fun fact: I have also sold more office condominiums (both vacant and investment) than any other broker in San Francisco.

 

 2.  What’s your latest best practice tip that you can share?

Putting into practice the ideas generated from the R.A.M.P. Challenge educational course. I found the course useful a few years ago. As a result of this year’s course, I’ve already made plans for organizing a March CCIM Broker Forum in San Francisco as well as my first investor forum for local building owners and bank asset managers.

 

3.  What’s been the biggest change over on how you run your business in the past decade?

Moving from institutional investment portfolio work in the United Kingdom to the US in 2001 was the biggest culture shock. In the UK, the senior partners bring in the business and the rest of the company executes. Of course everyone is on a salary plus bonus so it is a very different environment. The US model seems to involve both more risk (and stress) but more reward for the broker. The biggest change for me over the last decade has been moving from being a generalist to my current focus on the disposition of commercial buildings (mainly office and industrial). I’m still surprised at how many people call me asking for help looking to lease their building or find space to lease.

 

4.  What business book do you like to recommend to your colleagues?

This may be really old school but I really do recommend The Seven Habits of Highly Effective People by Steven Covey to colleagues and even random strangers.

 

5.  What’s a fun fact that not everyone knows about you?

I’m a drummer in a local rock band playing 70’s, 80’s, and 90’s cover songs, as well as the occasional original. I’m also a Chartered Surveyor and the Northern California Chair of the RICS (the largest global international commercial real estate organization; www.ricsamericas.org) which comes in handy when dealing with clients from Asia or Europe.

 

*All Sperry Van Ness® offices are independently owned and operated.

Five for Friday with Carlton Dean of Sperry Van Ness Southland Commercial

This week’s Five for Friday turns its focus on Carlton Dean, CCIM, Managing Director of Sperry Van Ness Southland Commercial in Tallahassee, FL.

Carlton Dean
Carlton Dean, CCIM, Managing Director, Sperry Van Ness Southland Commercial

 

1. What is your geographic market and product specialty?

My team specializes in multifamily properties, 200 units and fewer.  We specifically focus on student housing investments and currently are working the Southeastern United States with a focus on approximately ten major universities.   I am based in Tallahassee, FL and some of our other office teams works retail, office and land deals in the North Florida Panhandle and into the lower rural markets of South Alabama and South Georgia.

 

2. What’s your latest best practice tip that you can share?

Always spend time to prospect and fill your funnel, prospect smart with technology and outsourcing of labor. Always attempt to provide something of value to your prospect, even if it comes with no promise of immediate business. We closed deals this year with two groups that held on to something from our prospective efforts previous years and also picked up another active assignment because the property owner kept a newspaper article about us from three years ago. You never know what will stick with a prospect.

 

3. What’s been the biggest change over on how you run your business in the past decade?

We have a tremendous focus on technology and the use of it for all aspects of our business. We are constantly trying new things, some of it works, some of it doesn’t.  One of the biggest changes for our business was the realignment of support staff. We eliminated over $80,000 in salaries, and have used technology to replace most of those functions. Not only is our bottom line better, my personal productivity has gone way up because I am not spending time ‘telling’ that staff what to do and how to do it.

 

4. What business book do you like to recommend to your colleagues?

I like Jim Collins’ Good to Great. Out of all the books I have read, the one takeaway I try is “treat others how you would want to be treated.” Mutual respect, even in a heated negotiation, is paramount to the ultimate ‘win win’ we all seek in our business.

 

5. What’s a fun fact that not everyone knows about you?

I was a disc jockey for more than ten years.  I started when I was in college and the ‘night work’ allowed me to pursue the commercial real estate ‘commission only’ career right out of college.  Also, I am an amateur stand-up comedian (and no, it’s not because many sellers think I am funny when I break the news of what their property is really worth).

 

*All Sperry Van Ness® offices are independently owned and operated.

Mobile technology and mass customization by Diane Danielson

Mobile technology has changed more than the fact that we can work anywhere at anytime. Earlier we discussed how mobilization has affected how we perceive time and use space.  This week, we’re looking at how it has increased the need for personalized services and mass customization, even in the B2B realm.

One of the interesting things about mobile technology is that we all use the same devices, but we customize them to fit our own needs. With over 775,000 apps in the iPhone store (including our own SVN™ Connect iPad and iPhone apps), and multiple settings for font size, ringtones, and hundreds of other options, it’s statistically impossible to duplicate another individual’s mobile experience.  On top of that, the smartphone case market is booming – everyone wants to personalize his or her identical device.

When it comes to content on your device, again, no two people see the same Twitter or Facebook feed. We personalize our feeds to fit our own unique interests. For example, my Twitter feed is full of local news + social media and business gurus + commercial real estate contacts + a handful of pop culture tweeters. This is a mix that is not likely to be duplicated by anyone else, but it works for me.

As a result of all this personalization in the palm of our hands, mobile technology has helped solidify the era of mass customization.

How is customization being used in your industry? In the hospitality industry, hotels are all delivering the same basic product: a room for rent. Yet, at many hotels these days, you can:

photo-10
Big mugs and “to go” cups. Now that’s mass customization in a hotel that I really appreciate!
  • choose different rates that might include different benefits like breakfast or complimentary internet access
  • have a wake-up call, use an old-fashioned alarm clock or dock your iphone right next to your bed.
  • make coffee in your room, and even have your choice of mugs or “to go” cups.
  • Self-park or valet-park
  • Check out online or in person
  • Earn points towards future stays
  • Use points from other frequent traveler programs

Providing customization in the details, whether it’s at initial contact or during delivery of services, can become your differentiator and the key to client loyalty.

So what does this mean for the commercial real estate industry? It means that you have to look at your business from the user’s perspective and get personal. Here are two areas where you can incorporate some customization.

Communication

Start with something as basic as your website contact page. Nothing is more frustrating than wanting to contact someone by phone and there is only a generic contact form on the page or vice versa. You need to give site visitors both options. In addition, you can further personalize your communications by allowing site visitors to directly contact individuals at the firm or by area of expertise.

In addition, there are potential clients out there who may prefer to get to know you and your business via LinkedIn, Twitter, Facebook or even an eNewsletter. Provide them with options.  Do you send out email blasts? Consider segmenting your list. Most email distribution programs have this option, which even allows recipients to select the type of offerings about which they want to hear.

Services

This past year, SVNIC focused on rolling out two more service options for our franchisees to adopt: Property Management and Auction Services. We also have specialty product councils, where our Advisors can team up with others who have a product specialty like hospitality or marinas. The ability to provide multiple, related services for a client creates the perfect platform for client personalization.

Diane Danielson

How are you setting up your business up for customization this year?

Diane K. Danielson is the Chief Platform Officer at Sperry Van Ness International Corp. Click here to follow her on Twitter.

Five for Friday with Diane Lawson of Sperry Van Ness Commercial Advisory Group

This week, Five for Friday features Diane Lawson, CCIM, Senior Advisor, Sperry Van Ness Commercial Advisory Group in  Sarasota, FL

 

Diane Lawson, Senior Advisor, Sperry Van Ness Commercial Advisory Group
Diane Lawson, Senior Advisor, Sperry Van Ness Commercial Advisory Group

1. What is your geographic market and product specialty?

The geographic area that I cover is southwest Florida, specifically Sarasota and Manatee Counties and I work mostly in the sales and leasing of office and retail.

2.  What’s your latest best practice tip that you can share?

It’s really about getting back to the basics. Stay in touch – keep in constant contact with clients. After all, if your clients don’t hear from you, they may think you’re not working their product. Stay informed – you have to be knowledgeable about your market and stay on top of recent activity, movers and shakers. Remain flexible and patient–every client has a different personality, different approach to business and different motivations.  It’s important to understand those and work with them accordingly.

3. What’s been the biggest change over on how you run your business in the past decade?

You certainly can’t talk about changes in business practices over the last decade without bringing up technology.  Commercial information exchanges, websites, email campaigns, etc., etc. have taken over the old school way of doing business. Planning and budgeting for me personally has also changed.I know my average transaction size, average number of transactions per year, average transaction costs and these things help me to stay on course throughout the year.

4.What business book do you like to recommend to your colleagues?

Who Moved My Cheese  by Spencer Johnson is an excellent book and a quick read.  In contrast to a quick read, but a must for everyone (in my opinion) is Atlas Shrugged by Ayn Rand.  I would also recommend The Seven Habits of Highly Effective People by Steven Covey.

5. What’s a fun fact that not everyone knows about you?

I like to re-purpose old things; an old railroad cart for a coffee table, school desks as end tables, tractor seats as bar stools, an old ice box as a storage cabinet, etc.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Steve Kawulok of Sperry Van Ness/The Group Commercial

Five for Friday travels to Fort Collins, Colorado to feature Steve Kawulok , managing director at Sperry Van Ness/The Group Commercial, LLC.

Steve Kawulok
Steve Kawulok, Managing Director, SVN/The Group Commercial

1. What is your geographic market and product specialty?

I cover Denver and north to Wyoming. My personal product specialty is industrial commercial real estate

2. What’s your latest best practice tip that you can share?

Always be able to answer the question “how’s the market doing?” with a good grasp on commercial real estate demand drivers and activity.

3. What’s been the biggest change over on how you run your business in the past decade?

The financial stability of advisors during the recession that we’ve been through.

4. What business book do you like to recommend to your colleagues?

Brokers Who Dominate by Rod Santomassimo of the Massimo Group.

5.  What’s a fun fact that not everyone knows about you?

I am a dual citizen, through blood, of Poland.

*All Sperry Van Ness® offices are independently owned and operated.

 

Single Tenant Market Outlook for 2013

Many are predicting another big year as low interest rates combine with aggressive 1031 buyers to keep the market moving. Many investors see 2013 as the chance to claim their prize assets and lock into incredible loan rates to insure long term cash flow that outperforms stocks, CD’s and other savings vehicles. Based on a survey completed by the Boulder Group, over 53% of the investors polled predicted that the transaction volume will increase this year by 5-15%.

Trends:

  • 1031’s From Apartments:  Many of the current single-tenant investment buyers are coming out of 1031’s from the sale of multi-family. These investors have traded active management for passive and are thrilled to have a monthly check arrive with no headaches or responsibilities. These buyers depend on their advisors to find, screen and secure the best possible 1031 replacements.
  • Cap Rates: We have seen a steady decline in cap rates in most market segments over the past year.  Many asset classes are demanding record high sale prices. Based on the Calkain Net Lease Trend Report of Dec 2012, the reported cap rate averages are:

Banks at 6.01 cap +/-
Convenience Stores at 6.35 +/-
Pharmacy at 6.61 +/-
QSR at 7.05 +/-
Restaurants at 7.10 +/-
Automotive at 7.27 +/-
Dollar Stores at 7.45 +-
All Retail at 6.97 +/-

  • Creative Buying: Many buyers are getting more creative to separate themselves from the pack. Some are looking for higher cap rates associated with shorter lease terms and will trade some risk for higher reward.
  • Financing: Many investors are enjoying non-recourse financing on investment grade credit tenants.  Recent non-recourse loans include WAG, CVS, DG and FDO.  We have seen LTV as high as 90% on some of these assets.  The average LTV seems to be 70% as investors are willing to invest real dollars (or have to if they are in a 1031).
  • Hottest markets:  There are hot markets all over the country. The DC area continues to command high prices as the west coast heats up too.  However, very high prices are being paid for assets like Dollar Generals in markets as small as 1000 people.  It seems that the credit is more important than the location for many buyers, especially ones with short 1031 deadlines.

Forecast for retail types:

  • Dollar Stores: More Dollar Stores are being built and new investors continue to enter the market realizing that these may be the best value for their investment.  Large funds have purchase offers into developers to buy everything they build at a fixed cap rate, so they compete with the smaller investors.
  • Drug Stores: New Walgreen’s stores are popping up all over again so the supply seems to be greater than it has been for the last several years. This should keep cap rates from going much lower in the near future. Many investors prefer the rent increases paid by CVS stores.  However many CVS offer $0 cash flow that investors often can’t afford.  Many lenders have a lot of WAG’s on their books presently, so they are requiring more equity invested from the buyers in some cases.
  • Auto Parts: O’Reilly’s and Advance Auto continue to attract investors seeking a reasonably priced asset in busy locations. This segment will most likely stay strong for 2013.
  • Big Box:  There are lots of changes going on as Best Buy, Office Depot and others change their preferred store size to smaller footprints. This could turn some single tenant assets into multi-tenant assets and possibly raise the overall cap rate on the finished product, lowering their value slightly. Landlords should factor some remodeling money into their budget if they have short leases with those tenants.
  • Fast Food:  Fast food stores seem to be more attractive to investors since the economy has picked up and store sales are going up.  Many brands are expanding to new locations.
  • Restaurants: The big sale/leasebacks of 2008 and 2009 like Applebee’s and Macaroni Grill resulted in some investors getting excellent buys on those assets back then due to the large supply available. Many are re-selling those now for a nice profit and exchanging into other types of assets. They are selling to 1031 buyers that are thrilled to get an attractive brand that offers a decent return.
  • Sale Leasebacks: Many QSR Franchisees are taking advantage of the high real estate values to sell their buildings and lease them back, freeing up important capital to use for expansion and remodeling
  • Ground Leases: There seems to be a trend towards buying ground leases by some investors. Those that seek future upside will accept a smaller return upfront.  Most ground leases have generous rent bumps every five years and if the tenant does not renew, most ground lease holders get the building for free if they leave. It is a simple way to lock into long term cash flow if set up properly.  McDonalds and AAA Rated banks lead the way with the lowest cap rates.

Prepared by:

Peter Colvin, Sperry Van Ness Silveri, Grand Rapids Michigan
Peter Colvin, Sperry Van Ness® Single Tenant Product Council Chair

Peter Colvin, Chair of the Sperry Van Ness® Single Tenant Product Council
Sperry Van Ness/ Silveri Company
Grand Rapids, MI

*All Sperry Van Ness® offices are independently owned and operated.

Mobile Technology – Why having the Internet in your pocket changes how we use space.

We all know mobile is a huge trend this year, but I believe that we need to break it down further to really understand its reach. Earlier this month, I wrote about how mobile technology has changed how we perceive time. This week, I’m focused on how it changes our use of space.

In real estate, whether it’s residential or commercial, we are selling space and location and mobile technology has changed that forever.

You can now work anywhere. Companies like Sperry Van Ness International Corp. are storing their data and accessing software in the cloud. This means our employees and Advisors can work from wherever they want.  This change affects the traditional definition of “office space.” One example of the new era of office space is the Boston Innovation District (@IDBoston). This new district is a true testament to their “Live Play Work” slogan, with innovation centers where entrepreneurs can come together and smaller housing units with shared workspaces right in the building.  We’ve also recently seen the launch of Marriott’s workspace on demand program (powered by LiquidSpace) where a traditional hotelier is now providing short-term office space.

You can now live smaller. When you downsize your desktop computer to a laptop or tablet, do you really need a desk?  If you carry your books around on a Kindle, what would you do with a bookshelf? What if your iPad is your TV?  We used to need hundreds of square feet to hold all our stuff, but the next generation is able to fit all their possessions in the back of a Zipcar. And, who needs a parking space if you can share a car? This is why the Boston Innovation District is testing out micro-units with housing as small as 300 sf.

You can now share space across industries. While this has been a trend for dying industries, it may be a way to revive a few. In retail, with the ease of purchasing books, music and games on mobile devices, bookstores are trying to stay in business by adding cafés; and GameStop and others are pursuing kiosks, pop-ups and sub-leases within other stores. The Boston Globe, mired in another struggling industry, has even opened up it’s extra space to entrepreneurs. While some might see this as a depressing last ditch save, others might see the opportunity in the cross-pollination of ideas. What true entrepreneur would be able to resist telling their landlord how they might improve their service?

How do we address these changes in the commercial real estate industry? We can do the following:

  1. Help tenants and owners incorporate flexibility and adaptability into their space planning. Whether it’s for growth, remote workers, or in the worst case, downsizing, the more we can incorporate flexibility and adaptability into their space planning, the better service we are providing. It’s likely that tenant reps may end up doing a bit of space matchmaking in order to make a deal work.
  2. Update traditional space calculations. Does that law firm really need that many square feet per attorney when you cut out the library? Is one conference room enough? Or can you create more shared spaces? How we calculate and use space is changing. There is a need for more “we space” and less “my space.”
  3. Look for office opportunities within residential settings and vice versa. As the Boston Innovation District demonstrates, people want to blend where they work with where they live now that mobile technology allows them to do so. In urban planning, the key will be to prevent financial districts or under-developed areas from becoming ghost towns. Washington DC did this with a stadium.  In that case, they built it and the people, and businesses, did come.
  4. Analyze your own true space needs. Has your ability to access the web from anywhere changed how you work? Are there adjustments in your space needs or in how you use your space that could either lower operating expenses or increase productivity? You might be surprised to find how much your mobility has changed how you work and use your current space.

Has mobile technology changed how you operate your business? Please comment below, I’d like to know.

Diane K. Danielson is the Chief Platform Officer of Sperry Van Ness International Corp. Follow her on Twitter at @DianeDanielson.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Miguel de Arcos from SVN Florida

Today’s Five for Friday turns the spotlight on Miguel de Arcos, managing director  at SVN Florida  in Orlando, Florida.

Miguel de Arcos
Miguel de Arcos, Managing Director, SVN Florida

 1. What is your geographic market and product specialty?

My primary geographic market is the Five County Central Florida market, and I’ve done deals in every corner of the state thanks to the availability and collaboration with other SVN Advisors.

2. What’s your latest best practice tip that you can share?

Being a connector and building relationships is my key to repeat and new business. When you’re the go-to for market information your phone rings with the best type of new prospects, referrals.

3. What’s been the biggest change over on how you run your business in the past decade?

Running a low overhead business model and focusing on distressed assets.

4. What business book do you like to recommend to your colleagues?

The Power of Habit: Why We Do What We Do in Life and  Business by Charles Duhigg.

5. What’s a fun fact that not everyone knows about you?

I am an Ironman triathlete.

 

*All Sperry Van Ness® offices are independently owned and operated.

Retail market outlook: Increase in sales

Happy New Year!  While we wait for the official Fourth Quarter 2012 results to be compiled, I can attest to (and almost guarantee) that sales activity in the retail shopping centers sector flourished as sellers rushed to complete sales by the year’s end. Special servicers, lenders and distressed property owners were the primary sellers; users and opportunistic buyers were the primary buyers.  Annual figures are expected to show an overall increase of total sales in terms of dollar volume compared to 2012.

Distressed retail assets sold not on cash flow, but the demographic markets price per square foot comparables. Traditional sales (that of non-distressed properties) were primarily Class A anchored assets. These properties traded almost exclusively among the private and publicly traded REITS. Lack of inventory of stable retail centers in core markets demanded cap-rates not seen since 2005.

The expectation for 2013 is more of the same, as billions of dollars in loans become due and property owners find themselves unable to replace existing debt because of shrinking property values resulting from reduced rents and/or loss of tenants. In addition, the economic and governmental debt crisis uncertainty will play havoc on tenant expansion, job growth and lender motivation.  These conditions will once again drive sales as investors look to commercial real estate for yield and the belief that real estate values have reached bottom.

 

Shari Tucker-Gasser, National Director of Retail, Sperry Van Ness
Shari Tucker-Gasser, National Director of Retail, Sperry Van Ness

Shari A. Tucker-Gasser
National Director of Retail

Sperry Van Ness/dba Sperry Van Ness, LLC

 

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Tony Yousif at Sperry Van Ness Finest City Commercial

 This week, our Five for Friday features Tony Yousif, based in San Diego, CA, and is a Vice President at Sperry Van Ness Finest City Commercial.

 

Tony Yousif
Tony Yousif, Vice President, Sperry Van Ness Finest City Commercial

1.      What is your geographic market and product specialty? 

We service financial institutions and private firms that acquired large portfolios from the FDIC and failed banks. We are assisting them with the management, lease up, recommendations and disposition of their foreclosed real estate throughout the United States. We are currently servicing their properties in 22 states nationwide. Asset types range from land, to specialty real estate like Winery’s, to more traditional real estate like multi-family and industrial assets. This is all accomplished through partnerships and collaboration with our fellow SVN advisors nationwide.

2.      What’s your latest best practice tip that you can share? 

I would say that maintaining a consistent flow of communication with the client and all parties that are involved is most important to me. This allows me to keep things from falling through the cracks and an understanding, at all times, of everyone’s perspective and position on a deal. Maintaining a very quick response time to all is always key in communication.

3.      What’s been the biggest change over on how you run your business in the past decade?

I went from specializing in multifamily locally in San Diego to assisting institutions with their needs throughout the country. Acting as a single point of contact who is essentially a project manager for these clients is very challenging but rewarding at the same time. It is tough to coordinate everything with so many individuals, and stay on top of it all without losing focus. But it has magically worked out and I look to keep going down this path in the future.

4.      What business book do you like to recommend to your colleagues? 

There are many books I recommend to colleagues and friends, but the one I recommend most is an older book that many of you probably have already read. How to Win Friends & Influence People by Dale Carnegie is a classic that helps people succeed in their professional and personal lives. A great perspective on how to communicate and be diplomatic and fair with everyone you interact with.

5.      What’s a fun fact that not everyone knows about you? 

Not too many people know this about me, but I used to play video games competitively when I was in my teens. I would travel throughout the United States to competitions, in which I won lots of cash and other prizes.

 

*All Sperry Van Ness® offices are independently owned and operated.

Michael Hyatt and Dan Miller to speak at Sperry Van Ness 2013 National Conference

There’s less than a month to go before Sperry Van Ness commercial real estate advisors from around the United States attend the Sperry Van Ness National Conference, taking place February 6-8 at the Trump International Beach Resort in Sunny Isles Beach (Miami) Resort.

This year, the Sperry Van Ness National Conference will feature two powerful, national speakers.

Michael Hyatt—Keynote, 9:00 a.m., Thursday, February 7.

Michael Hyatt, keynote speaker, SVN National Conference
Michael Hyatt, keynote speaker, SVN National Conference

Michael Hyatt, author of Platform: Get Noticed in a Noisy World, will be the keynote speaker. Hyatt will present “Level Up Your Platform,” which will provide actionable information on using social media and other marketing techniques to increase your brand recognition and impact.

Dan Miller—8:45 a.m., Friday, February 8

Dan Miller, life coach, author and speaker
Dan Miller, life coach, author and speaker

Inspirational life coach and author of the acclaimed book 48 Days To The Work You LoveDan Miller will kick off the second full day of the conference. Miller will discuss how to make your work be meaningful.

Michael Hyatt and Dan Miller will be part of a jam-packed and informative conference, in which advisors will learn more about sales, prospecting, increasing profitability and other topics important in commercial real estate.  Register today!

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Industrial Market Outlook: Market Stabilizes

As Chair of the Sperry Van Ness Industrial Product Council, I am pleased to forecast that we are poised to move forward into 2013 in a far more positive and optimistic environment than what has been the norm for the past four years.

Industrial market has stabilized

  At the core of my positive outlook is my belief that the market has stabilized. For the past four years, the industrial market has been in a downward slide.  We saw many manufacturers and industrial employers in the automotive, recreational boating, and residential-construction related industries collapse. Industries have pulled back, many shrinking and many going out of business.

Now it seems that industries that were shrinking have stabilized, and many are looking forward with plans for expansion.  Prices of existing industrial buildings are at a seven-year low interest rates continue to be low, which puts the industrial user is in a very strong position to move forward.

Industrial users are facing decisions such as whether to enlarge existing space, relocate to available empty space, or build new. In most geographical areas, existing facilities are priced below replacement costs, making them more attractive and more cost-effective than building a new facility.  However, there has been no new construction in the last four or five years, so supply in some markets may be tightening up.  At this point I have not yet begun to see an increase in the price of existing industrial facilities, but that will change as the market improves.

 

The SVN Industrial Advisor will find that working with Business Development / Economic Development professionals at both the local and state level will be an important resource to develop.  These professionals are in a very unique position to be able to encourage existing industrial businesses in their expansion goals.  They have access to financial and other incentives to help the industrial user.  We are seeing some growth in industrial sectors related to health care, pharmaceuticals, food processing and light manufacturing.   The automotive and related industry has seen not only stabilization, but significant turnaround growth.

Forecast for 2013

Looking forward I think the first six months of 2013 will see modest improvement, and I hope that by the second half of the year we will really notice increased activity and perhaps increased prices in the market.  While resurgence is not evident in many markets at this point, moderate improvement should begin to be seen in the latter half of the year.  There will be many opportunities as the economy begins to turn around.  SVN Advisors in secondary and tertiary markets, who know their inventory, and are working with the Development Professionals working in their area, are well positioned to help their industrial clients.

By

Henry Hanna, CCIM, SIOR

Henry Hanna
Henry Hanna, Product Chair, Industrial Market

Product Council Chair for Industrial Properties

Salisbury, MD

 

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Five for Friday with Justin Verner of SVN RealSite Commercial Group

For the last Friday of 2012, we are giving SVN’s Five for Friday spotlight to Justin Verner, Advisor, Sperry Van Ness RealSite Commercial Group in Baltimore, MD.

Justin Verner, Advisor, SVN RealSite Commercial Group
Justin Verner, Advisor, Sperry Van Ness RealSite Commercial Group

1. What is your geographic market and product specialty?

I am active in the Baltimore Metro and specialize in multifamily.

2. What’s your latest best practice tip that you can share?

Unwavering focus and comprehensive knowledge in your area of specialty. Direct mail pieces to targeted owners have been particularly successful in 2012.

3. What’s been the biggest change over on how you run your business in the past decade? Having started my career in Jan 2009 amidst the economic downturn I learned quickly that working very hard and smart, embracing technology, quickly developing an area of focus, along with going the extra mile and being detail-oriented were the only ways I would be able to make it in this business. Continuing those practices in an improving CRE market have proved to be successful.

4. What business book do you like to recommend to your colleagues?

Brokers Who Dominate by Rod Santomassimo.

5. What’s a fun fact that not everyone knows about you?

I am a very active tennis player during the warmer months.  Also, I  have a passion for travel, particularly internationally.

*All Sperry Van Ness® offices are independently owned and operated.

Five for Friday with Joel Kattan of Sperry Van Ness Commercial Realty

It’s Friday, and this week we are spotlighting Joel Kattan, Senior Advisor, Sperry Van Ness Commercial Realtyin Fort Lauderdale, for our Five for Friday.

Joel Kattan, Senior Advisor Sperry Van Ness Commercial Realty
Joel Kattan, Senior Advisor, Sperry Van Ness Commercial Realty

1. What is your geographic market and product specialty?

My market is South Florida and my product specialties are Industrial and Office.

 

2. What’s your latest best practice tip that you can share?

Create and implement a business plan. Over the last couple of years, I’ve found that having a business plan has helped me tremendously in terms of keeping me focused. It also helps me identify which strategies grow my business, and which need to be revaluated. It may seem like a small thing, but it’s very effective.

 

3. What’s been the biggest change over on how you run your business in the past decade?

The South Florida industrial market, particularly in the last couple of years, has been very much driven by international buyers looking to position themselves in Miami ahead of the Panama Canal expansion completion, in order to benefit from the increased business it will steer our way. When I first started out, the majority of my clients were owner/users that had businesses or properties within a five mile radius of the subject property. That is no longer the case. As a result, the days of simply canvassing an area to find a buyer are over. Instead, the focus is on getting maximum exposure for each property via various websites, social media, and direct email campaigns.

 

4. What business book do you like to recommend to your colleagues? 

The Happiness Advantage: The Seven Principles of Positive Psychology that Fuel Success and Performance at Work. It’s a great read. I was turned on to this book by a TEDTalk, check it out: Shawn Achor: The happy secret to better work

 

5. What’s a fun fact that not everyone know about you?

I have coached numerous basketball teams that my eight-year old son has played on. I’m a pretty good coach and I’m passionate about it. Also, I am a true Florida native, born and raised here, and with no plans on leaving!

 

*All Sperry Van Ness® offices are independently owned and operated.

Bo Barron's Tips to Build Better Business Relationships

Bo Barron, Vice President of Organizational Development at Sperry Van Ness International Corp.
Bo Barron, Vice President of Organizational Development at Sperry Van Ness International Corp.

Commercial Real Estate is all about relationships. Getting face to face with prospects and clients is the most effective way to build relationships and to find and win business.

With the onset of new technologies, there’s a growing trend to use these advancements to replace this face to face interaction. I think this is a mistake. Social media like Twitter, LinkedIn and others cannot replace the effectiveness of face to face meetings. Social media can, however, enhance your ability to build relationships to be able to get those in person meetings.

I write about these issues on my professional coaching blog, theBarronBlog, on a regular basis and it’s a snippet of how I’m working with our team of Sperry Van Ness Commercial Real Estate Advisors across the country. Below are links to three recent posts that can help any real estate professional Level Up your practice.

The 17 Rules of Email Etiquette – Many of us work with or for large companies. We have access to large email lists.  Understanding email etiquette is so important to protecting the culture of an organization as well as guarding productivity.

My biggest beef with email is its ability to interrupt me.  The nature of my business requires me to be doing multiple things. I am not a natural multi-tasker. I much prefer to hone in on a task and focus all my energy on it. I rarely get to do this and am also easily distracted. The ding and notification that announces every email can cost me 5 – 60 minutes if I let it. I routinely get 200+ emails a day. That equates to 200+ opportunities to be distracted from what is important to what is less important but potentially urgent.

Review:  Platform – Get noticed in a Noisy World – This is the book that started it for me. This past May, Michael Hyatt published his New York Times bestseller Platform:  Get Noticed in a Noisy World. My professional coaching blog was built on what I learned in this book. (Note that Michael Hyatt will be one of our featured speakers at our National Conference in Miami this February!).

As I write this post, I have 2,677 followers on Twitter; 1,502 business connections on LinkedIn; and 2,698 ‘friends’ on Facebook.  I don’t share this to boast. I simply want you to know what is possible. I am certainly not a celebrity. What I have done is execute a plan, and it has worked.

My Tools to Manage Twitter in 15 Minutes a Day – One of the most frequent questions that I get as I speak to groups is how I manage twitter. No one believes that it only takes 15 minutes or less a day.

There is so much developing in the world of technology that there is no way that I can keep up with it all.  What are some of the tools and technology that you use to connect most effectively with your clients and prospects?

Bo Barron, a former Sperry Van Ness franchisee, is our new Vice President of Organizational Development.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Launch of Sperry Van Ness Property Management Services

A comprehensive product management (PM) franchise product–Sperry Van Ness Property Management Services— is now  is available as part of the Sperry Van Ness® organization.  This new offering makes available sales and leasing, building maintenance, tenant retention and other property management services to real estate investors.  Additionally,  Sperry Van Ness Property Management Services includes a master insurance program with lower deductibles and more insurance coverage.  Read more about what Kevin Maggiacomo, CEO and President of Sperry Van Ness International Corporation has to say about this new offering in the GlobeSt.com article Sperry Van Ness Launches Management Franchise.

To find out more, please visit our Property Management Services franchise offering page at https://svn.com/cre-franchising-opportunities/

*All Sperry Van Ness® offices are independently owned and operated.

Five for Friday with Linda Emery of Sperry Van Ness Commercial Advisory Group

It’s Friday! We continue our Five for Friday series with Linda Emery, Senior Investment Advisor at Sperry Van Ness Commercial Advisory Group in Sarasota, Florida.

Linda Emery
Linda Emery, Senior Investment Advisor
Sperry Van Ness Commercial Advisory Group

1. What is your geographic market and product specialty?

My geographic market is the Florida Sun Coast, specifically Sarasota and Manatee Counties, on Florida’s west coast.  I specialize in sales and leasing of office and retail properties with an emphasis on medical leasing and sales.

2. What’s your latest best practice tip that you can share?

Feel and show empathy – I’ve always listened to my clients and strived to understand their requirements, concerns and overall strategy.  Over the past few years, this has become increasingly important.  Transactions for businesses, small and large, are more complicated and require more intense due diligence and vetting.  This is the most important service I can provide my clients.

3. What’s been the biggest change over on how you run your business in the past decade?

I’ve found that teaming with colleagues on property listings has been instrumental in the growth of my business.  As in any business, volume is essential for success and, even more so when your core business is office and retail leasing.  By teaming with experienced colleagues, I enhance the services I provide my clients by tapping into the valuable knowledge of my colleagues and expanding our marketing network.  This increases the volume of listings that each of us can manage, our inventory is substantially increased, and this, in turn, provides greater income opportunities for me, my colleagues and our franchise.  A win-win no matter how you look at it.

4. What business book do you like to recommend to your colleagues?

Brokers Who Dominate – Our Managing Director gave each of us a copy of this book and assigned us chapters to present “book reports” on at our Monday morning sales meetings.  The tips and techniques shared by top brokers throughout the country made us all review our marketing and business plans.

5. What’s a fun fact that not everyone knows about you?

I love bay and inland fishing on the beautiful Gulf Coast of Florida and regularly outfish my husband and our fishing buddies.

*All Sperry Van Ness® offices are independently owned and operated.

Self storage: Q4 2012 Report and Outlook for 2013 by Nick Malagisi

Nick Malagisi
Nick Malagisi, Self Storage Council Chair

As chair of the Sperry Van Ness® Self Storage Product Council, I am pleased to provide this quarterly report on the self storage industry. This report is intended for owners, operators, vendors who service the self storage industry, investors in this particular product sector and the over 800 Sperry Van Ness advisors serving clients in 175 markets across the country.

As most of you already know, this investment product sector is a niche industry with the real estate value dependent on the operating business component. The stronger the management, the better results one should see to the bottom line. In that regard, our industry is very similar to the hospitality industry.  However, the self storage industry has not yet found a way to “flag” the facilities and create brand awareness. Its time will come.

This past year has seen a continued and  healthy improvement in the sector, led by the four public REIT’s that have had seven consecutive quarters of increased occupancies and revenue after nine consecutive quarters of losses beginning in 4Q 2008.  Public Storage remains the industry leader in  number of facilities across the country including its European division bought from the absorption of Shurgard operations some six years ago. Public Storage is also the leader in stock price at a high value this year at $130 price per share or three times the value of the next competitor, Extra Space. Public Storage stock was included in the S&P 500 and Dow Jones Industrial Average a few years ago, replacing such household names as Sears & Roebuck.  The 3Q earnings reports have just been announced and all four of the self storage REIT’s continue to perform well.

New development of the product has been at a virtual standstill these past four years, which has helped supply catch up with demand in most markets as the industry doubled in size from one billion to two billion square feet from 1995 through 2006.  The dearth of new construction has created an opportunity for the larger operators to gain market share by having the capital to purchase existing facilities, especially in the top tier markets.

Cap Rates in the top tier markets are in the 6.5-7.5% range while the rest of the country is seeing 7.5-9.0% Cap Rates. The coming year should be very interesting as those facilities that were financed with 10 year debt in 2003 will be coming to the market for either refinance or sale.  It remains to be seen how many of those properties have retained their value and will qualify for refinancing without a recapitalization.

The Sperry Van Ness organization has self storage specialists located across the country who can become a valued resource for you.  If you are interested in the investment opportunities in this area, reach out to the SVN advisor in your market and watch for opportunities to buy and sell as they become available.

Nick Magilisi,  Self Storage Council Chair, Sperry Van Ness/Commercial Realty

 

*All Sperry Van Ness® offices are independently owned and operated.

 

 

Five for Friday with Ryan Imbrie, Sperry Van Ness Imbrie Realty LLC

Every Friday here on the Sperry Van Ness® blog, we’ll be spotlighting one of our commercial real estate advisors who is game to answer our Five for Friday questions. 

We start off with Ryan Imbrie, from Sperry Van Ness/Imbrie Realty, LLC  in Portland Oregon.

Ryan Imbrie, Sperry Van Ness Imbrie Realty LLC
Ryan Imbrie, Sperry Van Ness Imbrie Realty LLC

1. What is your geographic market and product specialty?

I am based in Portland, Oregon and focus on retail investment sales in Oregon and Southwest Washington.

2. What’s your latest best practice tip that you can share?

Although it is common sense, the best practice that has been fruitful for me in the past year is re-engaging with past clients.  I have been reaching out to clients I have represented in buying or selling property in the past and asking what I should be working on for them.  This practice has led to several new listings as well as uncovering quite a few buyer needs.

3. What’s been the biggest change over on how you run your business in the past decade?

I don’t quite have a decade in the business (only 8 ½ years) but the biggest change has been building a strong team in the office.  When I started my career in 2004, I took the one-man-team approach.  Now, sellers want to hire a team of agents rather than one individual.

4. What business book do you like to recommend to your colleagues?

A book I just read has helped me re-focus on my goals in business and life: Train Your Brain for Success by Roger Seip

5. What’s a fun fact that not everyone knows about you?

In my free time (not that I have much with three daughters – ages 7, 5 and 1) I am an avid woodworker.  Some of the projects I have completed are a sleigh bed, bedside table, dresser, buffet table, hope chest, bookcase, picture frames as well as several jewelry boxes.

*All Sperry Van Ness® offices are independently owned and operated.

Welcome to the new Sperry Van Ness blog

Before starting a blog, you need to consider  why you are blogging. Here at Sperry Van Ness  we’ve been encouraging all our Advisors to participate in social media, and it’s time we pitched in and gave them even more to share on Twitter, Facebook, and LinkedIn as well as on their own blogs.

What’s our “why” as in “why blog”?  We’re blogging because we believe that it is a great way for us to demonstrate what makes Sperry Van Ness truly different – our people, our platform and our belief in always putting the clients’ interests first.

On this blog and website, we hope to introduce you to the Sperry Van Ness® Difference through our:

  • National platform/local representation;
  • Innovative marketing and technology; and
  • A culture of collaboration.

Each week we will bring you a variety of market reports, Advisor spotlights, productivity tips, CEO updates and much, much more. Want to make sure you don’t miss anything? We’ll be sharing posts through our Facebook page, Twitter account, Google+ and via LinkedIn, so connect with us there. We’d also like to hear from you directly, so please jump into the conversation through our comments section.

Diane K. Danielson, Chief Platform Officer, Sperry Van Ness International Corporation.

*All Sperry Van Ness® offices are independently owned and operated.

Commercial Real Estate Office Properties Q4 2012 and Beyond

John McDermott Sperry Van Ness
John McDermott, Office Product Council Chair, Capital Partners | SVN

Going forward, there are a lot of reasons to be excited about the commercial real estate brokerage opportunities in the office property arena. Of the leading property types, office property by its very nature requires those dedicated to the product to be true advisors to their clients. Whether pursuing landlord representation or tenant representation on the leasing side or traditional investment brokerage of the asset class; the extreme “added value” role has never been more critical to the process and valuable to the client.

The Sperry Van Ness® difference and our competitive advantage in smaller secondary and tertiary markets as well as our suburban footprint coincide perfectly with the shift of investor interest to those markets and sub-markets for office properties; both for tenancy (less commuting with $4 and $5 gas prices) and investments (suburban office sales volume YTD 2012 are up 29%). Improving financing options, low interest rates and the on-going hunt for trophy assets outside the CBD continue to be fueling the office marketplace. The sale prices for office product in tertiary markets saw a 30% surge so far in 2012 and are likely to remain strong in 2013 and beyond.

On the brokerage side, it comes back to the most fundamental realities of our business and that is clients only become active when they either have a problem or see an opportunity. Office is a product that has both in a very big way.

Understanding these factors, identifying them and acting upon them will provide significant earning opportunities for you at SVN, particularly in the next two to five years.

Problems in this market include:

  • Vacancy
  • Shifting demographics
  • Lingering rent rollover risk
  • Weak health and financial well-being of many tenants
  • Lack of demand for traditional space
  • Lack of funds for tenant improvements and leasing commissions to fill vacancy

Additionally there may be a lack of reserves to stay competitive and improve a property to increase tenant retention; too often a capital stack on the property that is either burdensome or unable to be refinanced without a significant cash infusion; and the competition of bank owned or distressed product in the marketplace.

Opportunities in this market include:

  • Lack of any significant construction in more than three years
  • Suburban and main street office investments in secondary and tertiary markets are offering 120 bp to a full 200 bp return advantage over the major or gateway markets
  • Price per foot acquisitions are well below replacement cost without the costly lead time of construction and absorption

Additionally, many investments offer vacancy upside where the investor can be the “low cost provider” in a region or sub-market and capture more than their fair share of tenants who are looking and tenants who perceive they are getting a bargain, are taking space “as is” or with minimal improvements, often at their own expense in exchange for a small rent abatement or deferral.

In the end, the advisor who is aware of these problems and opportunities will be able to get “in the middle of deals” in 2013 and beyond. Whether helping clients to reposition their existing assets, add value to a newly acquired asset or dispose of an existing asset; commissions, property management fees and asset management fees will be earned. Pay special attention to medical office space, open and first generation space and in fill spaces, particularly the smaller spaces.

– John P. McDermott, Product Council Chair | Office Properties, November 2012

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Finishing Well by Kevin Maggiacomo

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The following are excerpts from a note I sent to the SVN Advisor base this morning. I thought that others may find some of the content useful, and I am posting herein as a result. Enjoy.

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SVN Advisors and Staff:

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While having the courage to start something is an admirable quality, having the tenacity, the dogged determination, and the sheer will to finish well is a quality possessed by all true champions. Let’s cut to the chase – entering the race is easy, fast starts are a dime a dozen, but finishing victorious as a champion is what everyone strives for but few achieve. My question is this: where will you be at the finish line in 2012?

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The interesting thing about a year in time is we all have the exact same opportunity – 365 days. If you break down the 365 days, you’ll see you also have the same 24 hours, 1,440 minutes, and 86,400 seconds in a day your peers and competitors have. The question you need to answer for yourself is this: are you satisfied with what you’ve accomplished this year?

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The realization I’d ask you to consider is a simple one: While summer is over, the year is not – you still have more than 90 days to compete and win business. So, will you finish well, or just stand on the sidelines and cede opportunity to your competitors? One of the greatest myths in the commercial real estate business is if a deal isn’t scheduled to close this year by now, it simply can’t happen. Let me say this as clearly as I can – THIS IS A NOT TRUE. Based on my having observed 12 years of pipeline activity at SVN, I can guarantee you between now and the end of the year all of the following things can occur:

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1. Some of the deals you hope to close by year-end won’t. You can either mourn the inevitable, or work hard to ensure there’s enough volume in your pipeline to more than offset any year-end slippage that occurs.

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2. Not all deals that die remain dead. Transactions previously considered dead opportunities can have life breathed back into them, but only by those Advisors who remain engaged.

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3. New opportunities will go full lifecycle from list to close by 12/31/2012. You can either find and win this new business, or let one of your competitors do so.

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Stay engaged, don’t quit, and keep working. Those who stay focused on items #2 and #3 above won’t need to spend time mourning losses covered under point #1 above.

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A trusted advisor of mine has always told me great companies beat their competition to the future, because their leaders understand how to pull the future forward. I would encourage you to build a 90-day plan in which you both beat your competition to the future (go win new deals), and in which you pull the future forward (pull deals from Q1 ’13 into Q4 ’12). To that end, I offer the following suggestions to help power your plan:

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The most successful Advisors help clients reach their goals by using their experience, knowledge, and work ethic to close transactions, not explain why they can’t close them. New listings will be acquired, and transactions will be closed before year’s end – will your deals be among them?

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With less than 30 days remaining before we enter Q4, what are you going to accomplish with the last 90+ days of the year? It’s been said that mediocrity rests while excellence remains in tireless pursuit of the objective. Will you stay the course and finish well, or will you let others win the prize? It’s your choice – choose wisely.

– Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation.

 

*All Sperry Van Ness® offices are independently owned and operated.

 

The Sperry Van Ness® Difference

The Sperry Van Ness Difference

In the crowded commercial real estate field, Sperry Van Ness® Advisors stand apart. The Sperry Van Ness Difference directly relates to Core Covenants that emphasize accountability, transparency, fairness and compensated collaboration. Combine this with our dedication to providing independents with a national platform and continuing investments in technology and innovation and you have the Sperry Vann Ness Difference.

National Platform

Commercial real estate remains a locally focused business, but one that benefits from national exposure. Our Advisors are independent local market experts who have the ability to leverage the Sperry Van Ness® national platform and brand to propel their business to new levels through our Product Councils and other nationwide programs and services.

Technological Edge

The Sperry Van Ness® business model is about constant innovation. From our cloud-based CRM and enterprise marketing system that makes it possible for our Advisors to connect while on the go, to social media training and outreach, we provide the technology and tools needed to build and maintain a business in today’s competitive environment.

Collaboration

Nothing illustrates the Sperry Van Ness® spirit of collaboration more than our Monday National Sales Calls. These national teleconferences are open—making it possible for local Advisors to reach a national audience and to collaborate. Our emphasis on collaboration at every level is based in our belief that it not only keeps our clients’ interests front and center, but because it is the right thing to do.

Find out more about franchise opportunities.

National Platform

National Platform

Commercial real estate remains a locally focused business, but one that benefits from national exposure. Our Advisors are independent local market experts who have the ability to leverage the Sperry Van Ness® national platform and brand to propel their business to new levels through our Product Councils and other nationwide programs and services.

Technological Edge

The Sperry Van Ness® business model is about constant innovation. From our cloud-based CRM and enterprise marketing system that makes it possible for our Advisors to connect while on the go, to social media training and outreach, we provide the technology and tools needed to build and maintain a business in today’s competitive environment.

Collaboration

Nothing illustrates the Sperry Van Ness® spirit of collaboration more than our Monday National Sales Calls. These national teleconferences are open—making it possible for local Advisors to reach a national audience and to collaborate. Our emphasis on collaboration at every level is based in our belief that it not only keeps our clients’ interests front and center, but because it is the right thing to do.

Technology & Innovation

Technological Edge

The Sperry Van Ness® business model is about constant innovation. From our cloud-based CRM and enterprise marketing system that makes it possible for our Advisors to connect while on the go, to social media training and outreach, we provide the technology and tools needed to build and maintain a business in today’s competitive environment.

National Platform

Commercial real estate remains a locally focused business, but one that benefits from national exposure. Our Advisors are independent local market experts who have the ability to leverage the Sperry Van Ness® national platform and brand to propel their business to new levels through our Product Councils and other nationwide programs and services.

Collaboration

Nothing illustrates the Sperry Van Ness® spirit of collaboration more than our Monday National Sales Calls. These national teleconferences are open—making it possible for local Advisors to reach a national audience and to collaborate. Our emphasis on collaboration at every level is based in our belief that it not only keeps our clients’ interests front and center, but because it is the right thing to do.

Collaboration

Collaboration

Nothing illustrates the Sperry Van Ness® spirit of collaboration more than our Monday National Sales Calls. These national teleconferences are open—making it possible for local Advisors to reach a national audience and to collaborate. Our emphasis on collaboration at every level is based in our belief that it not only keeps our clients’ interests front and center, but because it is the right thing to do.

National Platform

Commercial real estate remains a locally focused business, but one that benefits from national exposure. Our Advisors are independent local market experts who have the ability to leverage the Sperry Van Ness® national platform and brand to propel their business to new levels through our Product Councils and other nationwide programs and services.

Technological Edge

The Sperry Van Ness® business model is about constant innovation. From our cloud-based CRM and enterprise marketing system that makes it possible for our Advisors to connect while on the go, to social media training and outreach, we provide the technology and tools needed to build and maintain a business in today’s competitive environment.

The Year Ahead – 2012 by Kevin Maggiacomo

As we look forward to a new year, I am pleased to share my thoughts on the very memorable 12 months past, and to offer my outlook for the commercial real estate market in 2012. Before I do, I would be remiss if I did not thank the Sperry Van Ness clients, Advisors, staff, and fellow brokers for their contributions in driving us forward in spite of the unpredictable times. I know that I speak for all SVN Advisors and staff when I wish you a prosperous New Year.

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A Year of Fits and Starts for Commercial Real Estate

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During a year of extraordinary economic and political uncertainties, commercial real estate held its position as a crucial safe haven for investors in 2011. Investment into the sector reached a peak in the second quarter, supported by CMBS conduit originators and more active life company and bank lenders. Even as economic and employment trends fell short, leasing activity for well-positioned assets strengthened. During this period, investment into segments of the market that had lagged during 2010, including commercial properties in secondary and tertiary markets and value-add opportunities, showed signs of firming, as well.

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In spite of the rising momentum, commercial real estate investors revealed they were not entirely immune to the obstacles facing the wider recovery in business confidence. As I suggested in my New Year’s message one year ago, this has been a period of fits and starts. Over the summer, renewed disruptions of capital and credit that were largely unrelated to the property sector threw the conduit into disarray and slowed the pace of transaction activity more broadly. For many borrowers, lending sources pulled back once again, with the result that a larger share of pending sales has struggled to reach closing.

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While sales volume in the third and fourth quarters will not match the spring’s flurry of trades, the shifts in the market must be understood in the context of a turbulent economic and political environment. Where investors have retrenched, it is often under the force of external pressures. It nonetheless remains clear from the current diversity of investors and lenders that commercial real estate is high on the investment hierarchy. In fact, many of the last twelve months’ most notable and most visible deals only came to fruition as the year drew to a close. The fundraising activities of the major REITs support this assessment, as well. US REITs raised $37.5 billion in equity in 2011, a new record that easily surpasses the previous high of $32.7 billion set in 1997. They raised another $13.8 billion in unsecured debt.

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A Persistent Imbalance

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In the final tally, investment sales in 2011 will easily surpass the $120 billion benchmark set in 2010 and will roughly triple the record lows set in 2009. As a wider range of buyers and sellers have reengaged, pricing in the most actively traded markets has exhibited the sharpest improvements. In the extreme, some highly coveted trophy properties have prompted aggressive bidding by domestic and cross-border buyers and have ultimately sold at higher prices than during the market peak in 2006 and 2007.

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While the most visible investments affirm institutional investors’ confidence in the sector, they offer only one perspective on the market. As I pointed out at this time last year, the headline statistics do not fully convey the unevenness of the recovery or the diversity of its investors. The market for assets that do not dominate their respective cities’ skylines is necessarily recovering along its own trajectory. In the current market, that has meant a balance of tailwinds and headwinds that has weighed in favor of the latter.

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Core investors whose scope may be limited to a subset of metropolitan areas have argued that rising prices and falling cap rates will inevitably spill over into other segments of the market. In one respect, this is correct. Yields on mid-cap investments are higher than for any trophy property. But that assessment also overlooks the uniqueness of the market for small- and mid-cap commercial properties and the very different makeup of the investor and lender base. Understanding these differences is crucial to assessments of what the next year will hold for commercial real estate.

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The Economy, Jobs, and the Political Deadlock

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As in previous cycles, the recovery in small- and mid-cap property investment is proving more sensitive to underlying drivers of cash flow than the market for the largest properties. This inevitably means that a strong economic recovery will be one of the requisites for more robust investment. While companies have seen their profits rebound, surpassing their previous peaks from 2007, an environment of extraordinary economic and political uncertainty has constrained decision-making and investment in new tools and people.

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In the first days of 2012, the employment outlook looks brighter. For commercial real estate – and for millions of families across the country that have struggled with unemployment – this is the critical missing link to a more balanced recovery. Although the data on job creation in 2011 only shows a modest improvement over the prior year, leading indicators of firm hiring have turned more positive. Job openings have been trending up consistently over the last year. More recently, first-time applications for unemployment insurance have fallen back to their lowest levels since early 2009. Further, employment gains in temporary help services have picked-up over the past 5 months, which lends well to permanent job creation. Even though single-family housing shows no definitive signs of an inflexion, other metrics indicate that marginally stronger growth in 2012 will support a healthier pace of private sector job creation.

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Regrettably, an environment of political dysfunction qualifies the outlook, both at home and in Europe. In fact, the latter presents one of the most credible threats to global growth. In the United States, the uncertainties presented by unusually intrusive policymaking may resolve over the next year, given the need for all parties to clarify their political positions and objectives as Election Day approaches. Needless to say, a business environment where the rules of the game are more predictable is more conducive to growth and job creation.

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Investment Sales and Financing

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As much as it depends on a stronger economic trajectory, the outlook for small- and mid-cap investment also relies on buyers’ access to financing. In financing their investments, large REITs may offer shares or issue unsecured bonds; trophy investments have also been supported by favorable lending terms from life companies and large international banks. These scenarios are not reflective of the market for smaller assets where the sources of risk and its mitigating factors can be very different. Given the historically dominant role of regional banks and CMBS lenders in facilitating this segment of the market, these lenders figure prominently in the assessment of what the next year will hold.

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Although the CMBS market has struggled to reassert itself since last summer’s interruption, plans for new issuance in the first quarter of 2012 indicate a gradual increase in conduit origination activity. Surprising as it may seem, stability in global bond markets is an important condition for well-functioning CMBS markets, since the spreads on the latter’s bond yields are influenced by corporate bond market trends, as well. In the first half of 2011, more than half the CMBS loans securitized had origination balances of less the $10 million. It remains the case that a more active CMBS market is required for the small and mid-cap segments to flourish, in particular, as a large number of seasoned CMBS loans mature over the coming year.

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Outside of the apartment sector, where generally improving fundamentals and the contributions of Fannie Mae and Freddie Mac are facilitating both sales and new development, commercial property investors are dependent on bank financing given an absence of other debt sources. For the last several years, that has presented a problem. Banks have been preoccupied with the management of their distress portfolios and have hesitated to extend new credit, even in the best of cases. The most recent data show those priorities changing. Banks’ default rates on their commercial and apartment loans have fallen consistently over the last year. Coinciding with the stronger performance of the legacy balance sheets, many banks are accelerating the liquidation of bad loans and real estate-owned. A growing minority are lending again, increasing their exposure in segments of the market where an absence of competition and low interest rates are affording opportunities to extend credit. Improvements in bank lending and CMBS issuance will have a disproportionately positive impact on the mid-cap market. Access to historically low-cost credit in 2012 and the likelihood of higher interest rates in 2013 signal an unmatched window of opportunity for acquisitions over the next 12 months.

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Conclusions

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The economic and jobs outlook is improving. With so many of the underpinnings of a stronger recovery in place, we can afford a degree of optimism. Politics and the possibility of external shocks, primarily from Europe, still qualify that optimism.

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While prices in the largest markets have recaptured a significant share of their lost value, other assets have lagged the headline measures. Combined with historically low borrowing costs, there is tremendous upside potential for borrowers with access to financing who can identify well-positioned assets.

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While the process has been frustratingly slow, more banks are moving distress off their balance sheets. This process has the potential to accelerate in 2012, given banks’ stronger positions generally, an evolving regulatory environment, and the potential for distress from maturing CMBS. That will create some pressures on the market, but it should also deepen the pool of distressed assets and notes for sale.

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Attention will necessarily turn to the small and mid-cap market as the economy improves and financing options broaden. Given our experience in this arena, we are anticipating a high volume of advisory work to identify and market investment opportunities before consensus firms. Timing will be the crucial differentiator in this market – the intersection of low-cost financing and first-mover advantage demands that we act deliberately.

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Technology – Value Add or Brain Suck? by Kevin Maggiacomo

My new iPhone 4s arrived finally arrived this past weekend. My oldest son and I opened the package with much anticipation and we immediately dropped what we were doing to configure the device. Among the many new features made part of the 4s is Siri – the speech recognition device which, as Apple advertises, “Understands what you say, knows what you mean, and takes dictation.” So, gone are the days when I have to manually type a query into Google to search for a nearby Sushi restaurant, find directions, or, get this – type to text or email. From now on, all I have to do is talk. So, over the weekend I dictated and had Siri read aloud roughly 100 text messages sent and received. I quickly grew so accustomed to iPhone dictation that I became annoyed when I had to manually type an email on my Mac later that evening. On one hand, I felt more efficient, on the other hand I questioned if I was simply becoming lazy…

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Separately, as a CEO, I am constantly striving to predict the future and react to it in advance. Not only with respect to positional real estate strategies, but also in terms of adopting (and creating) new intellectual technologies – which extend mental capabilities and enable us to gain more information faster. So as a fan of applications in this category, I’ve researched and adopted as many CRE and non-CRE of these intellectual technologies as anyone. I use Dragan Dictation to dictate most of my laptop writing, regularly use Loopnet to create space surveys, view comps, and get a read on the market. SVN Advisors are LoopNet power users and many are subscribers to CoStar, including their CoStar Go iPad app, which allows you to take real estate data into the field, where you can even view detailed tenant information, including lease expiration dates without having to charm past building security or receptionists. And all of this has me thinking – are the convenience applications mentioned above changing the way I learn, eroding at certain skill sets, and making me less knowledgeable?

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While I can say with reasonable certainty that my IQ remains the same since becoming an early adopter, my ability to easily become immersed in the analysis of raw research data has eroded. In addition, my typing skills aren’t what they used to be and my spelling skills, thanks to auto-correct, have gone from good to average. For those of us in CRE (or any other field for that matter), what role have research products played in the reduction in the amount of market research that we retain? Posed another way, are the CRE practitioners of yesteryear, who had to physically walk building floors, drive every property in their area of focus, conduct live courthouse research, etc., more knowledgeable than we brokers of today?

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Are we becoming dependent upon these resources because we’re lazy, or because we need to in order to remain competitive? I’m not making a value judgment here, I’m just asking you to do a gut check – Do you use technology to advance your learning, or to fill a knowledge gap? The distinction between the two is subtle, yet important.

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The human brain is malleable. It is capable of being reshaped and while I don’t know the answer to the above questions, I do know that my mind now approaches learning a bit differently. My mind now expects to receive information the way that Loopnet feeds it to me – instantly, and with little effort. I have made it a personal challenge to add to my cognitive skills rather than replace them. This has required me to slow down in the short run at times, but in the long run I feel as if I’m expanding my knowledge base, not shrinking it.

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So, I ask – has our “encyclopedic knowledge” of CRE markets and beyond become artificial intelligence? Are Loopnet/Costar and the like making us stupid, or are we better off? I think the answer largely depends on approach and motivation. Thoughts?

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

The Radicalization of the Norm by Kevin Maggiacomo

With less than 100 days remaining in 2011, I want to pose the following question: “What will YOU do differently in 2012?” You cannot simply repeat your 2011 performance in 2012 and expect the outcome to be any different. My message is a rather simple, yet important one – the market doesn’t matter, but YOUR actions do! Accepting the norm accomplishes little more than sentencing yourself to mediocrity, while radicalizing the norm creates opportunity even when markets don’t seem to be sympathetic to your cause.

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While commercial real estate markets are certainly not static, I’m always surprised at the numbers of people who operate as if they were. As the landscape around them changes, rather than understanding and adapting to new market drivers, many just prefer to pretend as if it’s business as usual. However, it is those who adapt to the fluidity of the market who become innovative market leaders, and who thrive during even the toughest of market conditions. Likewise, it is those who refuse to change with the times that push themselves into irrelevancy, and eventually become self-inflicted casualties of the weeding-out process.

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What is not so obvious is that during times of adversity come the greatest opportunities. Those who thrived during the past few years understood this principle, and as a result, they will likely be the ones who lead the way in 2012 as well. Successful companies adapt their business models, re-engineer their business practices, and implement new strategies and tactics while their peers sit on the sidelines wondering what went wrong.

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Rather than talking about constricted capital markets, successful companies seek out the investors and lenders still doing deals, and restructure transactions to fit the changing guidelines of active capital partners. Rather than complain about transaction bottlenecks, the smart players work with institutions and special assets groups to work around and through the logjams. Rather than work with brokers replete with excuses about why they’re not successful, they find brokers who focus on outcomes and not excuses. They key to success in down markets is to participate in the present while looking toward the future, but refusing to allow yourself to live in the past.

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So some chest pounding now – not to advertise, but because I think it’s relevant:

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At Sperry Van Ness we’ve led the charge to radicalize the brokerage industry. Since our inception we’ve done business differently than other brokerage firms. From pioneering an open-source brokerage model, to being the first brokerage firm to mandate 100% social media adoption, to being the first to have an in-house auction firm, to being the first to adopt a cloud-based business platform, we have focused on doing business based upon where the market is headed, not where it’s been.

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At Sperry Van Ness, we realized several years ago that traditional business models could not service non-traditional markets. When our competitors were cutting back as they adopted the bunker mentality of watch and wait, we were growing, and we did it based on a debt-free, profitable business model. It was clear to us that we needed to continue to adapt to the needs of our clients, and that together, we would not only survive the challenges of changing markets, but we would thrive amidst them.

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My encouragement to you as we enter 2012 is to refuse to buy into the negative rhetoric. Don’t settle for working with advisors who offer excuses, engage professionals whose work demonstrates they value your relationship as much as they say they do. Don’t tolerate brokers who embrace the status quo, but look for those who shatter it. Look for business partners rather than vendors. Find those firms willing to serve you, regardless of whether a commission exists or not. Look for those willing to embrace change, those who innovate, and those who radicalize the norm.

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If you haven’t experienced working with a brokerage firm that embodies the ethos I’ve described above, then I invite you to contact us and experience the Sperry Van Ness difference for yourself.

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Technology Enabled Collaboration by Kevin Maggiacomo

The impact and the power associated with mobilizing people for a purpose are rooted in fundamental economics – they are nothing new. From electing a government official, to spreading word of and organizing an “Aquarian exhibition” of 500,000 people at Woodstock in 1969, ideating among a critical mass of people, sharing and sourcing information while leveraging the power of numbers and virality have always been present in society. Aligned crowds, we call them “smart mobs” today, are driving virtually every major trend in the global economy.

What’s new, and ever evolving, is the technology which is enabling crowds to be catalyzed, assimilated, and leveraged like never before. If we examine only the past five years, we see how rapidly the speed and power of group collaboration has increased to create value to stakeholders in ways that were previously thought unimaginable. “Technology enabled collaboration,” as its been dubbed, is in full force and effect in almost every industry on the planet. From Restaurants to Travel, and from Yelp to Orbitz, people and businesses are organizing, collaborating, sharing and peering for the purposes of lowering costs, improving quality, saving time, and even curing disease.

Another fundamental shift that has taken place over the last decade is the move from proprietary to transparent, from closed architecture to open source, from a world controlled by scarcity to one opened up by sharing. The power in business is no longer generated by those who control something, but by those who share it. I recall a friend of mine saying: “business has never been about addition or subtraction – it has always been about multiplication.” No greater multiplier exists than creating an impassioned, intentional movement based upon meeting a market driven need.

The following statement may seem counter-intuitive to many still clinging to their old-school ways, but businesses today need to understand they probably cannot control the marketplace by the uniqueness of a product or service, therefore their only choice is to empower the marketplace by adding value. Sage advice then, would be to not get sucked into the frivolity of attempting to control a market – be disruptive by opening it up.

Sustainability for businesses will be found in how quickly businesses can embrace sharing, not how long they can hold a market hostage. Few people will argue with the fact that business has, and will always be, about relationships. We can debate positional variances between qualitative, quantitative, and relational impact, but the market has ended one debate – you don’t control relationships you empower them.

Despite this movement, and hitting a bit closer to home, the commercial real estate industry seems to have been immune to the collaborative trend, and continues to operate much in the same way as it has for 20-30 years. When my firm (Sperry Van Ness) broke from the industry standard approach more than 25 years ago by adopting a set of core covenants, which gave birth to our ethos of compensated cooperation and participation with the entire brokerage community to market our inventory, we were looked at as heretics among our peers. I’m certain as time has evolved our “heretical” approach is now seen as having set the chinning bar for how the industry should operate.

The problem is that while the marketplace recognizes the benefit of the aforementioned model, the brokerage industry as a whole continues to operate with much of the same opacity, often times at the expense of the client and to the benefit of the brokerages. “Quietly” marketing properties, offering zero fee incentive for other brokers to help sell a listing, inserting eyeball roadblocks like overused registration and confidentiality requirements are still par for the course. Has any other industry been more immune to the advancements of technology enabled collaboration than commercial real estate?

When will our industry as a whole to come out of the shadows, cease with the ethereal and mercurial, embrace fundamental economic concepts like supply and demand and operate in the light of day? In the future, the market will simply not tolerate anything less than an authentic and transparent approach to business.

What say you?

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

Freemium by Kevin Maggiacomo

How do you feel when you get something for free? Does the hair stand up on the back of your neck as if you’re being set-up for a bait-and-switch, or do you feel like you’ve received something of value at no cost for which you’re appreciative? If you’re anything like me, I’ve experienced both of the aforementioned scenarios. In my opinion there is definitely a right and a wrong approach to “Free.” In today’s post I’ll examine “Freemium” offers and how they might play a part in redefining the commercial real estate industry.

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The reality is that nowadays most of us are accustomed to receiving certain services (information and data) free of charge, and on the surface, with no strings attached and for nothing in return. Not a marketing gimmick like “Buy two get one free” (which is often the same as marking down a 2x marked-up product by 50% if you buy two), or the classic ad supported online newspaper and content model, but an increasingly important economic model whose genuinely free offerings are changing the ways in which consumers use (and purchase) products and services.

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Coined “Freemium,” by venture capitalist Fred Wilson (@FredWilson), the word is a portmanteau, which combines the words “Free,” and “Premium,” to describe a business model which follows one basic principle: Give a core product away for free to a critical mass of consumers, and sell a small percentage of them a premium product.

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Not Gillette, which practically gives their blades away for free, charging through the nose for their razors, or cell phone companies “giving” away the phone and charging for a data plan and two year commitment, but something, which, according to Peter Froberg (@PeterFroberg), a growth consultant with whom I work, “can be used in and of itself, without necessarily buying something else.” He likens the model to the fruit stand operator who offers free, sweet, sliced apples to entice his customers not to buy apples, “that’s fake free,” he says, but to buy pears instead.

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For most, the Freemium model best resonates when discussing Skype. To date, Sykpe’s free VoIP product has provided more than 1B downloads, and provided more than 16B call minutes of “Skype-to-Skype” calls. During that same time period, “Skype-Out” call minutes, Skype’s premium product, has accounted for only 2.2B of those minutes. A low percentage, of paying users, indeed, but enough to generate $21M in operating profit in 2010 (a big swing from their $352M growth related loss of 2009). Other emerging Freemium companies which feature ten’s of thousand’s of users include Evernote, Boardsuite, Linkedin, Pandora, Google (not exactly an “emerging” company), and more.

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Closer to my (industry) home, we find that LoopNet has been operating with a Freemium model for years – Free to post, free to search but with a paywall over Premium Search (access to newly listed properties), and Premium Lister access, which features more prominent portal placement and access to leads. Like them or not, the Freemium model has served them well…they are a profitable, $750M company recently acquired by CoStar.

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Hundreds of businesses, most of which are in technology or in the Web 2.0 space are utilizing Freemium models to generate profits – giving something away for free, and charging for another, often completely different product in the process. And in the course of my researching the Freemium space, it occurred to me that commercial and residential real estate brokers alike have for years been operating with a Freemium model.

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Peruse any national brokerage’s website, and you will find an abundance of free, well written subject matter, like market overview’s, reason’s to buy, reason’s to sell, and so on (at SVN, we just released our annual “Top Market’s To Watch” report). For some of the same reason’s I’m blogging, which include strengthening my personal brand, establishing credibility by demonstrating my ability to think critically, these companies work to create valuable content and strengthen their brands in the hopes that the reader will buy something else – their premium products.

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However, just as Freemium is emerging as a legitimate business model supported by empirical data, I’m hearing more about the brokerage best practice of charging for everything one does – no more free advice, abstracts, surveys and reports. So for those of us who are CRE practitioners, I ask you – Is the aforementioned “best practice” yet another example of the brokerage industry operating in the stone ages…a little slow on the uptake, or does the Freemium concept represent what leadership and strategy advisor Mike Myatt (@MikeMyatt) refers to as a “next practice” capable of creating a disruptive change in an industry prone to herd mentality? While I believe there to be truth in the old saying “free is a very good price,” I’d be interested your opinions – please do share.

Kevin Maggiacomo, CEO & President, Sperry Van Ness International Corporation

 

*All Sperry Van Ness® offices are independently owned and operated.

 

The Good News…

Recent events in the market, including the drawn out debate over the budget ceiling, Friday’s downgrade of the US credit rating and today’s downgrade of Freddie & Fannie by Standard & Poor’s, coincide with new data that show the broader economic recovery has slowed in recent months. Bet I’m not telling you anything that you didn’t already know.

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These developments, alongside heightened volatility in stock markets, have obviously prompted concerns about the resilience of the commercial real estate recovery. In assessing what all of this means for the investment outlook, our clients are looking to us for leadership and a more balanced, long-term assessment of the future. Along those lines, and while I could certainly fill this post with a summary of the downside risks stemming from recent events which have recently imbued the blogosphere, the following is a different but pragmatic take on the road ahead – the market is currently sensitive to the downside risks, but it is also prone at this juncture to discount positive information. There is some good news, which stands apart from the cacophony of recently sounded panic alarms.
Continue reading “The Good News…”